Courtni Day
Conway,SC
Summary
At Horry Electric Cooperative, Inc., I have a proven background as the District Office Supervisor, streamlining operations and enhancing member relations through effective problem-solving and strong communication skills. My leadership has significantly improved team efficiency and morale, demonstrated by successful employee development and a strategic succession plan.
Overview
19
19
years of professional experience
Work History
District Office Supervisor
Horry Electric Cooperative, Inc.
09.2006 - Current
- Streamline district office operations by implementing efficient management techniques and procedures.
- Maintain positive member relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry members.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Open and close office.
- Manage daily bank deposits or cashiers and Kiosk.
- Maintain all office equipment as needed.
- Recruit, interview and hire employees.
- Train new Member Service Representatives on company policies, procedures, and best practices.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Create employee schedule on 2 month basis and coordinate with main office on coverage as needed.
- Collaborate with team members to develop best practices for consistent member service delivery.
- Participate in training programs to enhance knowledge and member service skills.
- Created Succession Plan and Job Task
Education
MBA - Business Administration
Coastal Carolina University
Conway, SC05-2009
Supervisory -
NRECA
Electric Cooperatives Of SC12-2007
Management Essential Certificate -
NRECA
Electric Cooperatives Of SC03-2012
Supervisor And Manager Development Program -
NRECA
Electric Cooperative Of SC12-2024
Leadership Conway Program -
Conway Chamber of Commerce
Conway, SC08-2020
Skills
- Scheduling and coordination
- Teamwork and collaboration
- Member service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Adaptability and flexibility
- Hiring and training
- Task delegation
- Workplace safety
- Verbal and written communication
- Managing operations and efficiency
- Conflict resolution
Timeline
District Office Supervisor
Horry Electric Cooperative, Inc.
09.2006 - Current
MBA - Business Administration
Coastal Carolina University
Supervisory -
NRECA
Management Essential Certificate -
NRECA
Supervisor And Manager Development Program -
NRECA
Leadership Conway Program -
Conway Chamber of Commerce
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