- I participate in a variety of outdoor recreational activities Including biking, hiking, and skiing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Love volunteering with local mountain bike teams and races
- Baker and Sourdough enthusiast
- Mental Health Advocate
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Courtnie Sage Tupai
Salt Lake City,UT
Summary
Motivated and detail-oriented professional with a strong background in customer service. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, dedicated to accuracy, compliance, and delivering a positive, efficient, and customer-focused experience. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Sales and Service/Loyalty
Marriott
05.2023 - Current
- Facilitated customer loyalty program enrollment and engagement through personalized outreach strategies.
- Aided guests in making reservations, adding missing stays and loyalty awards, assisting with Marriott Bonvoy account issues, as well as answering any questions and concerns.
- Resolved customer inquiries related to loyalty accounts, enhancing overall guest satisfaction.
- Hands-on experience utilizing and troubleshooting Marriott Systems, including Empower, Passkey, PeopleSoft, MS office.
- Consistently working with managers to improve Marriott systems, answer complex questions, and address any concerns from myself and other associates.
- Aided other associates with questions involving Marriott system workarounds, questions about policies, as well as pointers on how to juggle home and work life environments.
- Maintained up-to-date knowledge of industry trends relevant to customer experience enhancements.
Building and Sales Manager
Salt Cycles
07.2020 - 05.2023
- Leading saleswoman for Salt Cycles, having sold over 400 high-end bicycles, driving ~ 3 million in sales in the past two years.
- Managed the scheduling of services for customer bikes, driving efficient customer engagement.
- Point saleswoman driving customer retention through presales and post-sales engagement.
- Aided the engineers in assembling bikes, “builds”.
- Partnered with the general manager to ensure all builds were done within the committed timeframes and specifications, with a keen eye for timeline delivery and quality builds.
- Facilitated customer retention through personalized follow-ups and engagement strategies.
- Coordinated inventory management processes for optimal product availability on the sales floor.
- Managed sales calls via voice and email, as well as in-person communication to close on the deals as quickly and efficiently as possible.
Bike Mechanic and Coach
Precision Bike Fit
01.2019 - 07.2020
- Diagnosed and repaired a variety of bike issues, ensuring optimal performance for customers.
- Developed effective communication strategies that improved customer trust and loyalty.
- Utilized specialized tools for precise adjustments and repairs on various bike models.
- Increased participant engagement by implementing interactive techniques during coaching sessions.
- Facilitated group rides, fostering community engagement and shared learning experiences.
Receptionist
KOPFC
07.2018 - 08.2019
- Welcomed visitors by greeting them, in person or on the telephone, with a helpful and positive attitude.
- Assisted clients in finding their way around the building and helped with additional needs as needed.
- Answered phones in a professional manner and routed calls as necessary.
- Provided excellent customer service, scheduling, and help with pricing of appointments.
Education
High School -
Bingham High School
05-2018
Associate of Science (AS) in Business - Business
Salt Lake Community College
Salt Lake City, UT05-2027
Associate of General Studies - Business
Salt Lake Community College
Salt Lake, NM12-2025
Skills
- Personal time management, problem-solving, organization, and task completion
- Appointment scheduling
- Customer service
- Skilled in [data entry, cash handling, MS Office, Word, PowerPoint]
- Listening skills
- Team collaboration
- Sensitive information handling
- Skilled at working in a fast-paced environment while under pressure
- Inventory control
- Oral and writing communication
Interests
Timeline
Sales and Service/Loyalty
Marriott
05.2023 - Current
Building and Sales Manager
Salt Cycles
07.2020 - 05.2023
Bike Mechanic and Coach
Precision Bike Fit
01.2019 - 07.2020
Receptionist
KOPFC
07.2018 - 08.2019
High School -
Bingham High School
Associate of Science (AS) in Business - Business
Salt Lake Community College
Associate of General Studies - Business
Salt Lake Community College