Summary
Overview
Work History
Education
Skills
Certification
Generic

Courtny Helton

WEST UNITY,OH

Summary

Driven Pharmacy Technician with a track record of enhancing workflow and customer service at Rite Aid and Walgreens. Leveraged pharmacology knowledge and problem-solving skills to reduce prescription wait times and streamline operations. Excelled in team collaboration and confidentiality, ensuring efficient and compassionate patient care.

Overview

4
4
years of professional experience
3
3

Certifications

Work History

Pharmacy Technician

Walgreens
08.2024 - Current
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Managed opening and closing duties for pharmacy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Utilized pharmacy management software to process prescriptions efficiently.

Pharmacy Technician

Rite Aid
03.2022 - 08.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Managed opening and closing duties for pharmacy.

Hostess

Poco Piatti
06.2021 - 03.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Pike-Delta-York High School
Delta, OH
05.2021

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Medication Dispensing
  • Customer Service
  • Pharmacology knowledge

Certification

  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • CPR/AED Certification

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Courtny Helton