Courtny Helton
WEST UNITY,OH
Summary
Driven Pharmacy Technician with a track record of enhancing workflow and customer service at Rite Aid and Walgreens. Leveraged pharmacology knowledge and problem-solving skills to reduce prescription wait times and streamline operations. Excelled in team collaboration and confidentiality, ensuring efficient and compassionate patient care.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Pharmacy Technician
Walgreens
403 S Main St, Bryan, Ohio 43506
08.2024 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Managed opening and closing duties for pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Utilized pharmacy management software to process prescriptions efficiently.
Pharmacy Technician
Rite Aid
1496 North Shoop Ave Wauseon, Ohio, 43567
03.2022 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Managed opening and closing duties for pharmacy.
Hostess
Poco Piatti
3155 Chappel Dr, Perrysburg, Ohio, 43551
06.2021 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Pike-Delta-York High School
Delta, OH05.2021
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Customer Service
- Pharmacology knowledge
Certification
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification