Summary
Overview
Work History
Education
Skills
Workauthorization
Personal Information
Timeline
StoreManager

COURTNYE ZIMMERMAN

Von Ormy ,TX

Summary

Accomplished Store Manager at Refuel Operating Co. with over 8 years of experience in retail and food service management. Expert in inventory control and shift scheduling, coupled with a proven track record in enhancing customer service and team collaboration. Demonstrated ability to improve operational efficiency and foster positive relationships with both customers and staff.

Overview

15
15
years of professional experience

Work History

Cashier

Bucks Travel Center
03.2019 - Current
  • Helped customers find specific products, answering questions and offering advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Properly verified customer identification for alcohol or tobacco purchases.

Cook

Luthers Cafe
09.2017 - 08.2018
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
  • Set up and performed initial prep work for food items such as soups, sauces and salads
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods
  • Operated all cooking equipment, including ovens, slicers, fryers, grills, scales and mixers.

Store Manager

Refuel Operating Co.
10.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Cook / Server

Cracker Barrel Old Country Store
08.2012 - 08.2018
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Consulted with customers to determine best methods to resolve service
  • Addressed customer service inquiries quickly and accurately
  • Prepared meals in accordance with operational policies, food safety guidelines and health code requirements
  • Operated all kitchen equipment safely to avoid injuries
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.

Cashier

HEB
03.2010 - 05.2012
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Properly verified customer identification for alcohol or tobacco purchases
  • Helped customers find specific products, answering questions and offering advice
  • Worked closely with front-end staff to assist customers
  • Addressed customer service inquiries quickly and accurately.

Education

High School Diploma -

East Central High School
San Antonio, TX
06.2012

Skills

  • Outbound calling
  • Inbound and outbound
  • Problem-solving (8 years)
  • Team player (8 years)
  • Customer Service (8 years)
  • Food Service (8 years)
  • Team Member (8 years)
  • Food Prep (8 years)
  • Food Handler
  • Shift Scheduling
  • Inventory Control
  • Supply Ordering
  • Work Planning and Prioritization

Workauthorization

Authorized to work in the US for any employer

Personal Information

  • Relocation: San Antonio, TX
  • Title: Cashier

Timeline

Store Manager

Refuel Operating Co.
10.2021 - Current

Cashier

Bucks Travel Center
03.2019 - Current

Cook

Luthers Cafe
09.2017 - 08.2018

Cook / Server

Cracker Barrel Old Country Store
08.2012 - 08.2018

Cashier

HEB
03.2010 - 05.2012

High School Diploma -

East Central High School

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COURTNYE ZIMMERMAN