Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cowana Williams

The Colony,TX

Summary

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens MFC
10.2023 - 04.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Floor Support

Ashley Furniture Homestore
07.2023 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Caregiver

Thomas Bookey
04.2012 - 04.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

Education

General -

Bartlett High School
Bartlett, IL
06.2016

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Problem resolution
  • Customer service
  • Friendly, positive attitude
  • Excellent communication
  • Organization and time management
  • Flexible and adaptable
  • Computer proficiency
  • Call center experience
  • Organization and time management
  • Flexible and adaptable

Certification

  • CPhT - Certified Pharmacy Technician
  • CNA - Certified Nurse Assistant

Timeline

Pharmacy Technician

Walgreens MFC
10.2023 - 04.2025

Floor Support

Ashley Furniture Homestore
07.2023 - 10.2023

Caregiver

Thomas Bookey
04.2012 - 04.2023

General -

Bartlett High School

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Cowana Williams