Cownesha Harris
Dallas,TX
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
9
9
years of professional experience
Work History
Inventory Clerk (seasonal)
Amazon
08.2024 - 12.2024
- Maintained accurate records by organizing inventory data.
- Verified incoming shipments for correct quantity and quality.
- Improved inventory accuracy through regular audits.
- Inspected inventory for damage to ensure product quality.
- Updated inventory system to reflect current stock levels.
- Checked inventory levels to prevent stockouts.
- Enhanced warehouse efficiency by optimizing storage layout.
- Reduced stock discrepancies with effective documentation.
- Coordinated with suppliers to ensure timely deliveries.
Customer Service Representative (Remote)
American Car Center
01.2019 - 07.2024
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
- Answering questions about a company's products or services
- Developed customized solutions, addressing unique client needs and improving overall satisfaction.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
General Warehouse Associate
Amazon
Memphis, TN
11.2018 - 05.2020
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
Customer Service Associate
Walgreens
Memphis, TN
01.2016 - 11.2018
- Made high volume phone calls to assigned delinquent customers
- Answered company calls, received and sent faxes
- Refill Medicine
- Made calls to customers pertaining their meds
Education
Certificate - Pharmacy Technician
Concorde Career College
Memphis08.2016
Diploma -
Overton High School
Memphis05.2011
Skills
- Inbound And Outbound Calls
- Customer Care
- Customer Service
- Technical Support
- Data entry
- Quality control
- ID verification
- Team player
- Reliable and responsible
- Multitasking and organization
- Basic functions in Excel
- Microsoft teams
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Inventory Clerk (seasonal)
Amazon
08.2024 - 12.2024
Customer Service Representative (Remote)
American Car Center
01.2019 - 07.2024
General Warehouse Associate
Amazon
11.2018 - 05.2020
Customer Service Associate
Walgreens
01.2016 - 11.2018
Certificate - Pharmacy Technician
Concorde Career College
Diploma -
Overton High School