Chris Herget
Milford,MA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager
Atlantic Elevator North
04.2021 - Current
- Listened attentively to client feedback and worked with product development team to introduce new services to a portfolio of over 600 accounts, 900 units.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development and customer servicing.
- Worked in conjunction with modernization department to develop modernization scope based on customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified plans and resources required to meet project goals and objectives.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Sales Engineer & Project Manager
Elevator Interior Design Inc.
02.2018 - 03.2021
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
- Recommended changes, improvements or deletions in products according to customer feedback
- Planned and modified products to meet specific customer needs
- Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond
- Management of 4 major strategic accounts with ongoing projects
- Demonstrated ability to condense project commencement from 12-8 weeks to 4-6 weeks with no additional cost burden to customer and minimal impact to profit margins.
- Conducted value engineering sessions to reduce the overall cost of the project while maintaining design requirements typically 10-20% savings.
Account Manager
Otis Elevator
01.2014 - 02.2018
- Managed a portfolio of 514 accounts totaling 982 units
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Addressed customer questions and concerns regarding products, prices and availability
- Negotiated prices, terms of sale and service agreements
- Provided extensive support in sales, technical and business areas to key accounts
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
- Service Excellence Award 2016
Quality Assurance Associate
Otis Elevator
11.2013 - 04.2014
- Assisted in developing strategy to mitigate risk of Department of Public Safety fines to Otis Customers across all branches and brands that covered Massachusetts
Education
MBA - Project Management
09.2021
Bachelor of Arts - English
2009
Skills
- Business Development and Planning
- Product and Service Sales
- Goals and Performance
- Sales processes
- Sales operation
Affiliations
Massachusetts Elevator Safety Association (MESA)
- Board member
- Scholarship committee chair
Project Management Institute
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balance4-day work weekStock Options / Equity / Profit SharingWork from home optionPersonal development programsTimeline
Account Manager - Atlantic Elevator North
04.2021 - Current
Sales Engineer & Project Manager - Elevator Interior Design Inc.
02.2018 - 03.2021
Account Manager - Otis Elevator
01.2014 - 02.2018
Quality Assurance Associate - Otis Elevator
11.2013 - 04.2014
Southern New Hampshire University - MBA, Project Management
Lasell College - Bachelor of Arts, English
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