CRAIG A. ANDERSON
Rancho Cordova
Summary
Computer Operations professional with 27 years of progressive experience with Golden One Credit Union, 18 years in Computer Operations, 1 year of experience in a Network Operations Center (NOC). Dedicated and dependable. Demonstrates working knowledge of VMS and DCL utilities. Excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges. Eager to contribute to team success through hard work.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Vacaville, CA
12.2025 - Current
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Ensured accurate order picking and packing through attention to detail and quality checks.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to streamline processes, enhancing overall productivity in the warehouse.
Computer Operations Supervisor
Golden 1 Credit Union
Sacramento, CA
02.2021 - 06.2023
- Led daily operations to ensure optimal performance and efficiency within computer systems.
- Developed and implemented standard operating procedures for IT support teams.
- Mentored staff on troubleshooting techniques to enhance service quality and response times.
- Coordinated system upgrades, ensuring minimal disruption to credit union operations.
Operations Center Technician
Golden One Credit Union
Sacramento, CA
09.1995 - 06.2023
- Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on incident resolution. Monitors and controls computer operations workflow. Modifies and maintains system configurations and production schedules to meet changing priorities, system capabilities and performance objectives. Monitors and analyzes console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and DCL information to determine proper operating procedures. Monitors and performs regular backup and restores of all data. Properly document issues as appropriate within turnover documents, ticketing system, and email. Perform other job-related duties as necessary. Monitors and maintains work processes related to tape backup processes, as follows: A) Oversite of On-site and off-site tape storage, media database, proper labeling and filing in Tape Library. B) Pull scratch tapes daily for operator use. Develop, motivate, counsel, train and evaluate staff, validate that work is performed accurately, analyzing errors and resolving problems. Ensures operational communication across all shifts using turnover procedures, updating tickets and emails. Monitors and performs regular backup of all data to facilitate restoring data in the event of system malfunctions or other problems.
Transit Item Processing Supervisor
Golden One Credit Union
Sacramento, CA
09.1995 - 09.2004
- Supervised 9 employees in the item processing department, utilizing the NCR 775 proof machine and Unisys NDP 1150 document processor. Prepared item details and cash letters for transit to Federal Reserve Bank of San Francisco. Created an electronic spreadsheet to balance daily processed checks utilizing Excel to improve production.
Check Processing Operations Supervisor
Federal Reserve Bank Of San Francisco
San Francisco, CA
06.1987 - 12.1994
Education
GED -
McAteer High School
San Francisco, CASkills
- Written Communication
- Problem Solving
- Cultural Awareness
- MS Office
- Training and Development
- Planning and Coordination
- Good Telephone Etiquette
- Personal Computer Operation
- Data Entry
- Attention to detail
Certification
Place your text here. Delete this text and heading if you don’t need them.
Languages
Place your text here. Delete this text and heading if you don’t need them.
Interests
Place your text here Delete this text and heading if you don’t need them
Accreditation
Place your text here. Delete this text and heading if you don’t need them.
Computer Skills
Place your text here. Delete this text and heading if you don’t need them.
Awards Received
Place your text here. Delete this text and heading if you don’t need them.
Patents and Publications
Place your text here. Delete this text and heading if you don’t need them.
Timeline
Warehouse Associate
Amazon
12.2025 - Current
Computer Operations Supervisor
Golden 1 Credit Union
02.2021 - 06.2023
Operations Center Technician
Golden One Credit Union
09.1995 - 06.2023
Transit Item Processing Supervisor
Golden One Credit Union
09.1995 - 09.2004
Check Processing Operations Supervisor
Federal Reserve Bank Of San Francisco
06.1987 - 12.1994
GED -
McAteer High School