Craig Backstrand

St Cloud Refrigeration

ST CLOUD, Minnesota

06.1998 - Current

Provided technical support to customers over the phone and in person.
Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Performed onsite repair of equipment at customer locations.
Installed new systems according to manufacturer specifications.
Conducted preventive maintenance on a variety of machines and systems.
Repaired faulty components such as motors, pumps, valves, switches.
Troubleshot electrical circuits using schematics and diagrams.
Replaced worn or damaged parts with OEM replacements as necessary.
Inspected equipment for proper operation and safety hazards prior to use.
Calibrated instruments to maintain accuracy within specified tolerances.
Tested repaired items to ensure functionality before returning them to customers.
Assembled components into complete systems following blueprints or other instructions.
Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Trained new team members on service processes to increase productivity.
Maintained certifications and completed training on systems and components.