Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Craig Brown

Califon

Summary

Professional hospitality worker with experience in both customers relations and "behind-the-scenes" preparation. Strong work-ethic combined with exceptional understanding of how to maintain focus during hectic periods of heavy business. Positive attitude that lends well to training new highers and promoting positive workplace culture. Able to embrace the fluidity of one's job description in order to achieve company goals.

Overview

17
17
years of professional experience

Work History

Server

The Tewksbury Inn
06.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Filled in for gaps in responsibilities during periods of short-staffing
  • Provided clear and detailed instructions for new trainees to ensure proper development of new staff.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bakery Manager

Melicks Town Farm
08.2021 - 12.2022
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory according to previous year's production, leading to reduced waste.

Stocker/Cashier

Melicks Town Farm
08.2008 - 12.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Participated in local farmer's markets, including managing event inventory, supervising setup and breakdown of vendor location during events.


Camp Counselor

Hi Hills Day Camp at Gill St. Bernards
06.2010 - 08.2015
  • Worked with children of varying age groups to maintain a friendly, positive, and inclusive environment.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities, including organized trips off-campus.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Maintained communicative relationship with parents of campers with regards to behavior and participation in group activities.

Education

Bachelor of Science - Pre-Health Professions

Kean University
Union, NJ
05-2018

Skills

  • Strong work ethic
  • Service prioritization
  • Sales techniques
  • Suggestive selling
  • Item promotion
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

Spanish
Limited Working

Interests

  • Love of music, including its production and business-related applications

Timeline

Bakery Manager

Melicks Town Farm
08.2021 - 12.2022

Server

The Tewksbury Inn
06.2018 - Current

Camp Counselor

Hi Hills Day Camp at Gill St. Bernards
06.2010 - 08.2015

Stocker/Cashier

Melicks Town Farm
08.2008 - 12.2016

Bachelor of Science - Pre-Health Professions

Kean University

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