Craig Brown
McDonough,GA
Summary
Field Service Technician with 5 years in low voltage systems, specializing in technical troubleshooting and client training. Proven track record in boosting operational efficiency through software installation and preventive maintenance. Renowned for problem-solving skills and delivering top-tier customer service, ensuring equipment reliability and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Tech Systems
Macon, GA
01.2021 - Current
- Diagnosed technical issues in field equipment for prompt resolution.
- Performed routine maintenance on devices to ensure optimal operational efficiency.
- Installed new equipment at client locations, ensuring proper setup and functionality.
- Trained clients on equipment and software usage to enhance understanding and capabilities.
- Documented service reports detailing repairs and maintenance conducted during visits.
- Communicated effectively with clients to assess needs and provide necessary support.
Security Control Aide
Children’s Healthcare of Atlanta at Scottish Rite
Sandy Springs, USA
02.2018 - 01.2021
- Operated control center, monitoring alarms including fire, boiler, and panic alerts.
- Monitored security office posts to optimize dispatching and prioritize assistance calls.
- Dispatched officers to designated areas, recording essential information accurately.
- Reported unusual events observed on CCTV to security supervisor.
- Made important code announcements during emergencies.
- Maintained comprehensive records, ensuring task completion like parking counts and vehicle registrations.
- Registered incoming vehicles and assisted customers efficiently.
- Collaborated with administrative assistant to analyze and report daily activity outcomes.
Education
Bachelors of Science - Computer Science
Clayton State University
Morrow, GA05-2017
Skills
- Installation and maintenance
- Technical troubleshooting
- Technical support
- Remote diagnosis
- Software installation
- System installation
- Software configuration
- Network connectivity
- Technical diagnostics
- Preventive maintenance
- Parts logistics
- Service documentation
- Client training
- Problem-solving
- Teamwork and coordination
- Customer service
Certification
- S2 Security Basic (NetBox Basic) Certification
- Milestone Certified Integration Engineer
- Avigilon Unity Video 8 Certification
- Avigilon Alta (Ava) Aware Certification
- Avigilon Alta (Openpath) Control Center Cert
- Avigilon Decision Management System Certification
- Avigilon Unity Access 7 Certification
- Hugs Enterprise Infant Protection Recert v 5.7
- Hugs Enterprise Infrastructure Deployment - CIE
- Hugs Wi-Fi MobileView Deployment - CSE
Accomplishments
- TSI Star Award - MAY 2025
Timeline
Field Service Technician
Tech Systems
01.2021 - Current
Security Control Aide
Children’s Healthcare of Atlanta at Scottish Rite
02.2018 - 01.2021
Bachelors of Science - Computer Science
Clayton State University