Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Craig Carroll

IT Business Analyst
Glen Burnie,MD
Craig Carroll

Summary

IT professional with 18 years experience as an analyst, technical writer, and administrator.

Overview

18
years of professional experience
5
years of post-secondary education

Work History

FMS Solutions

Business Analyst
2017 - Current (9 education.years_Label & 6 education.months_Label)

Job overview

  • Developed stakeholder requirements including acceptance criteria, wireframes and mock-ups
  • Coordinated software development for new and existing Agile and SDLC applications
  • Provided SME support for client base of 300+
  • Technical writing: user manuals and tutorials, acceptance and test criteria, Jira stories for bugfix and development

Basys inc

Business Analyst
10.2015 - 08.2016

Job overview

  • Collaborated with labor union clients and software development team on new application enhancements
  • Provided customer support and customer relations for benefits management and health claims processing software

General Dynamics Information Technology

Systems Administrator
01.2010 - 10.2015

Job overview

  • Managed installs and configuration on Windows-based server systems
  • Coordinated purchase and installation of IBM enterprise-level hardware, and systems migration to new hardware
  • Conducted business continuity and disaster recovery exercises at hot-site facility
  • Supervised group of 6+ IT technicians managing customer support for user base of 900+

ViPS, Inc

IT Technician
06.2006 - 01.2009

Job overview

  • Developed business rules and acceptance criteria to scan healthcare insurance provider databases for HEDIS-compliance
  • Performed Windows PC maintenance, repairs, and upgrades for 900+ user base

Education

University of Maryland Baltimore County
Baltimore, MD

Bachelor of Science from Information Systems
01.2005 - 12.2009

Skills

    Requirements gathering

Research and analysis

Agile expertise

Business administration

Technical Documentation Authoring

Project Coordination

Timeline

Business Analyst

Basys inc
10.2015 - 08.2016

Systems Administrator

General Dynamics Information Technology
01.2010 - 10.2015

IT Technician

ViPS, Inc
06.2006 - 01.2009

University of Maryland Baltimore County

Bachelor of Science from Information Systems
01.2005 - 12.2009

Business Analyst

FMS Solutions
2017 - Current (9 education.years_Label & 6 education.months_Label)
Craig CarrollIT Business Analyst