Craig Easter
Lakewood,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Red Lobster. Proven ability to enhance guest engagement and drive sales through effective techniques. Adept at task prioritization and team collaboration, consistently improving performance in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server
Red Lobster
Lakewood
01.2026 - 07.2026
- Delivered friendly, efficient customer service in a fast-paced, high-volume restaurant.
- Took food and beverage orders accurately and ensured timely service.
- Resolved customer concerns professionally to maintain guest satisfaction.
- Processed cash and credit card transactions while maintaining accurate receipts.
- Worked closely with kitchen and team members to ensure smooth restaurant operations.
HVAC Technician
Self Employed Services
Los Angeles
06.2016 - 06.2026
- Installed, diagnosed, repaired, and maintained residential and commercial HVAC systems.
- Performed preventive maintenance to improve equipment efficiency and extend system lifespan.
- Troubleshot electrical, mechanical, and refrigeration issues using diagnostic tools.
- Explained repair options and maintenance recommendations to customers in a clear, professional manner.
- Maintained compliance with safety regulations and completed service documentation accurately.
Shift Lead
Chilis
Lakewood, CA
04.2023 - 01.2026
- Supervised front-of-house staff and delegated daily responsibilities during shifts.
- Trained and coached new employees on customer service, company procedures, and safety standards.
- Managed opening and closing duties, including cash handling, inventory checks, and daily reports.
- Resolved customer concerns quickly while maintaining a positive dining experience.
- Assisted management in meeting sales, labor, and operational goals.
Education
Bachelor of Science - Business
California State University, Long Beach
Long Beach, CA06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Team collaboration
- Sales expertise
- Sales techniques
- Performance improvement
- Task prioritization
References
Melodee Emerson, HVAC Mentor/Supervisor
5624133301
Kirsten Banks, General Manager
31086669419
Timeline
Server
Red Lobster
01.2026 - 07.2026
Shift Lead
Chilis
04.2023 - 01.2026
HVAC Technician
Self Employed Services
06.2016 - 06.2026
Bachelor of Science - Business
California State University, Long Beach