Craig Faulkner
Lowell
Summary
Dynamic leader and strategic thinker with a proven track record at Warp & Weft LLC, excelling in operations management and team building. Achieved significant sales growth by implementing innovative strategies and fostering strong relationships. Skilled in inventory management and diagnostics, ensuring operational excellence and financial stability. Demonstrates exceptional problem-solving abilities, enhancing customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
General Manager/Owner
Warp & Weft LLC
07.2017 - Current
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Develope and implement strategies to increase sales and profitability.
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitore financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Manage budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Manage full inventory of food and liquor
- Schedule and manage all life safety equipment
- Diagnose and repair all equipment
Owner/Operator
New England Casa Bella
08.2011 - 07.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Demo and build houses from studs out
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MA06-1986
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Inventory management
- Diagnostics and repairs
Timeline
General Manager/Owner
Warp & Weft LLC
07.2017 - Current
Owner/Operator
New England Casa Bella
08.2011 - 07.2017
High School Diploma -
Billerica Memorial High School
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