Haile Wang
Windermere,United States
Summary
Highly motivated, hardworking, service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Utilizing problem-solving and critical thinking skills with cyber security knowledge to meet expected business and customer demands.
Overview
13
13
years of professional experience
Work History
General Manager/Owner
Lotus Massage Studio
Midland City, TX
06.2021 - Current
- Anticipating, identifying, and monitoring client satisfaction
- Creating ongoing in-house promotions
- Recruiting, interviewing, and coordinating training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with applicable laws and regulations related to business operations.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
General Manager
Hayashi Japanese Steakhouse
Midland, TX
03.2018 - 06.2021
- Recruiting, training, and supervising staff
- Adhered to all health department regulations regarding food storage and preparation.
- Updated computer systems with new pricing and daily food specials.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Controlling operational costs and identifying measures to cut waste
- Delivering superior service and maximizing customer satisfaction
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Established policies for cash handling procedures to maximize security measures.
- Maintained detailed records of sales transactions and daily shift reports.
- Created detailed reports on weekly and monthly revenues and expenses.
General Manager
Shogun Japanese Steakhouse
Lubbock, TX
08.2011 - 03.2018
- Responding efficiently and accurately to customer complaints
- Coordinating daily front-of-house and back-of-house restaurant operations
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Ensuring compliance with sanitation and safety regulations
- Training new and current employees on proper customer service practices.
- Assisted in resolving any disputes between customers or employees.
- Created weekly work schedules according to staffing needs.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
Sales Associate/Intern
The Epoch Times
New York, NY
06.2011 - 08.2011
- Generated new sales leads through cold calling and networking activities.
- Set up meetings with potential clients
- Developed customized sales techniques to successfully sell and upsell services to new clients.
- Answered questions and led customers to want items.
- Maintained knowledge of sales and promotions and security practices.
- Maintained records related to sales for store management.
Education
Cyber Security -
Springboard Bootcamp
Online Course12-2024
Certification - CompTIA Security+
Springboard
Online Course12.2024
Some College (No Degree) - Computer Science/Math
Texas Tech University (TTU)
Lubbock, TXSkills
- Leadership
- Problem-solving
- Critical thinking
- Organizational skills
- Customer Relationship Management
- Communication Skills
- Client relationship management
- Strategy
- Leadership and team building
- Advertising and marketing
- Business Administration
- Client Account Management
- Interpersonal Skills
- Strategic Planning
- Bilingual
Languages
- English, Highly proficient
- Mandarin, Native
References
References available upon request.
Timeline
General Manager/Owner
Lotus Massage Studio
06.2021 - Current
General Manager
Hayashi Japanese Steakhouse
03.2018 - 06.2021
General Manager
Shogun Japanese Steakhouse
08.2011 - 03.2018
Sales Associate/Intern
The Epoch Times
06.2011 - 08.2011
Cyber Security -
Springboard Bootcamp
Certification - CompTIA Security+
Springboard
Some College (No Degree) - Computer Science/Math
Texas Tech University (TTU)