Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Craig Jones

Albuquerque,New Mexico

Summary

Seeking for a stimulating position within a team where I can consolidate skills to build on the achievements of the organization, while also improving on my experience and knowledge.


Creative and highly energetic leader, with a goal getting attitude, determination to complete tasks, and meeting deadlines while achieving an impressive result. Reputable in displaying strong work ethics, dedication, and demonstrated capacity for customer service with record of delivering solutions. Self-driven with excellent soft and interpersonal skills, in addition to advanced communication skills, leveraged in building positive relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Verdes Cannabis
01.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Waiter

Chili's Bar And Grill
06.2021 - 01.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Barista

STARBUCKS COFFEE COMPANY
10.2019 - 05.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Used POS system to accurately enter orders and process payments.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Bachelor of Arts - Animation And Special Effects

New Mexico State University
Las Cruces, NM
05.2018

High School Diploma -

Eldorado High School
Albuquerque, NM
05.2014

Skills

  • Calm and Professional Under Pressure
  • Quality Control
  • Product Promotion
  • Microsoft Excel
  • Retail Sales Customer Service
  • Project Management Abilities
  • Team Development
  • Policy and Procedure Adherence
  • Brand Representation
  • Coordination
  • Leadership Skills
  • Communication

Additional Information

Software &Applications: Microsoft Office Products, Adobe Premiere Pro, Adobe AfterEffects, Adobe Animate, Adobe Photoshop, Toon Boom Harmony 12, Krita, Davinci Resolve 10

Timeline

Customer Service Representative

Verdes Cannabis
01.2022 - 08.2023

Waiter

Chili's Bar And Grill
06.2021 - 01.2022

Barista

STARBUCKS COFFEE COMPANY
10.2019 - 05.2021

Bachelor of Arts - Animation And Special Effects

New Mexico State University

High School Diploma -

Eldorado High School

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Craig Jones