Craig Jordan
U-Haul (New Center of Detroit)
Redford,MI
13
years of professional experience
Experienced General Manager with a focus on problem resolution and process improvement. Demonstrated ability to lead teams towards operational excellence while enhancing customer satisfaction through strategic initiatives.
Work History
General Manager
4 Years- Led daily operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Analyzed customer feedback to identify improvement areas, enhancing overall customer satisfaction.
Field Relief Manager
5 Months- Implemented process improvements that enhanced workflow and reduced service times.
- Developed strategic plans for inventory management, optimizing resource allocation.
- Trained and mentored team members to boost productivity and operational effectiveness.
General Manager
3 Years 7 Months- Established performance metrics for staff, driving accountability and continuous improvement initiatives.
- Fostered a positive work environment by promoting teamwork and employee engagement strategies.
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Managed a diverse team, fostering a collaborative work environment and mentoring staff.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries efficiently through phone and in-person communication.
- Processed rental agreements and transactions using automated systems accurately.
- Maintained inventory levels and organized equipment for optimal availability.
- Trained new staff on customer service protocols and operational procedures.
Line Operator
2 Years 3 Months- Operated and monitored production machinery to ensure efficient workflow and quality output.
- Conducted routine maintenance on equipment, minimizing downtime and enhancing operational efficiency.
- Collaborated with team members to troubleshoot production issues, improving response times and reducing errors.
- Implemented safety protocols, ensuring compliance with industry standards and promoting a safe work environment.
- Trained new operators on equipment operation and safety procedures, fostering skill development within the team.
Education
- Criminology And Criminal Justice
Skills
Operations management
Issue resolution
Efficient multi-tasker
Effective leader
Time management
Customer satisfaction
Problem resolution
Collaboration skills
Timeline
General Manager
U-Haul (New Center of Detroit)
08.2022 - CurrentRead More
Field Relief Manager
U-Haul 754 MCO
03.2022 - 08.2022Read More
General Manager
U-Haul (Joy Road)
08.2018 - 03.2022Read More
Customer Service Representative
U-Haul (Northwest Detroit)
02.2017 - 08.2018Read More
Line Operator
Plastipak
07.2013 - 10.2015Read More
University of Michigan, Dearborn
from Criminology And Criminal Justice
Read More