Craig Kelley
Bradford
Summary
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Dedicated professional with extensive experience in team management and training in the gaming industry. Skilled in surveillance monitoring and conflict resolution, contributing to a compliant and engaging environment for both staff and guests.
Overview
22
22
years of professional experience
Work History
Table Games Floor Supervisor
Revo Casino
Lebanon, NH
11.2024 - 06.2026
- Supervised daily operations of table games, ensuring compliance with gaming regulations.
- Trained and mentored new dealers on game procedures and customer service standards.
- Coordinated with management to resolve gaming disputes and enhance guest experiences.
- Implemented strategies to improve table game efficiency and optimize staffing levels.
- Monitored game performance, identifying trends to inform operational adjustments.
Manufacturing Technician
Novo Nordisk
Lebanon, NH
05.2023 - 09.2024
- Operated complex manufacturing equipment to ensure compliance with production standards.
- Conducted routine maintenance on machinery to optimize performance and minimize downtime.
- Collaborated with cross-functional teams to identify process inefficiencies and implement improvements.
- Trained new technicians on safety protocols and operational procedures to enhance team productivity.
Manager
Undun
Lebanon, NH
03.2015 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed budgeting processes, ensuring resource allocation aligned with strategic priorities.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Manager
Bond Auto Parts
Bradford, VT
01.2004 - 11.2014
- Executed strategic initiatives to enhance operational workflows, resulting in improved productivity levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Williamstown High School
Williamstown, VTSkills
- Exceptional leadership
- Team management
- Surveillance monitoring
- Guest relations
Accomplishments
Achieved Table Games Supervisor of the quarter, then achieved Supervisor of the year for all casinos
Timeline
Table Games Floor Supervisor
Revo Casino
11.2024 - 06.2026
Manufacturing Technician
Novo Nordisk
05.2023 - 09.2024
Manager
Undun
03.2015 - 03.2023
Assistant Manager
Bond Auto Parts
01.2004 - 11.2014
High School Diploma -
Williamstown High School