Elisa Brown
Williston,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
DNOW
Williston, ND
10.2023 - Current
- Provided customers with product information, pricing and availability.
- Cross-sold additional products or services based on customer needs.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
Dispatcher
Calfrac Well Services
Williston, ND
03.2023 - 06.2023
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
Front Desk Receptionist
Landmark Suites
Williston, ND
08.2022 - 03.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Scheduled and confirmed appointments.
Night Stock Associate
Safari Fuels
Williston, ND
09.2021 - 04.2022
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Assessed floor displays to restock merchandise.
- Updated pricing and sales signs to promote merchandise.
- Identified and quickly handled spill clean-up.
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
Cook
DoubleTree By Hilton of Bemidji
Bemidji, MN
11.2015 - 03.2017
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
Customer Service Representative
Synergy
Bemidji, MN
02.2014 - 07.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
Shift Manager
Taco Bell
Bemidji, MN
05.2011 - 03.2013
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Education
GED -
Bemidji Senior High School
Bemidji, MN02.2011
Skills
- Administrative Support
- Computer Proficiency
- Microsoft Office Suite
- Documentation and Reporting
- Data Entry and Database Software
- Customer Service
- Issue Handling
- Cash Transactions
- Administrative Skills
- Appointment Confirmation
- Dispatch Recordkeeping
- Route Planning and Adjustment
- SAP
Timeline
Inside Sales Representative
DNOW
10.2023 - Current
Dispatcher
Calfrac Well Services
03.2023 - 06.2023
Front Desk Receptionist
Landmark Suites
08.2022 - 03.2023
Night Stock Associate
Safari Fuels
09.2021 - 04.2022
Cook
DoubleTree By Hilton of Bemidji
11.2015 - 03.2017
Customer Service Representative
Synergy
02.2014 - 07.2015
Shift Manager
Taco Bell
05.2011 - 03.2013
GED -
Bemidji Senior High School