Craig Noteboom
Leesburg,FL
Summary
Service consultant with 35 years of experience in the automotive industry, specializing in customer satisfaction and operational efficiency. Demonstrated success in implementing process improvements that lead to high customer feedback scores. Expertise in delivering exceptional service through strong communication and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Service Advisor
Gary Yeomans Ford
Belleview, Florida
06.2025 - Current
- Recommended add-on services that enhanced customer experience and contributed to profitability.
- Maintained high customer satisfaction standards, consistently exceeding defined targets.
- Provided detailed information regarding service procedures and timelines to clients.
- Developed process improvements that streamlined service delivery.
- Created service orders and updated schedules to maintain operational fluidity.
- Documented payment details and personal information in customer accounts accurately.
Service Advisor
Clermont Ford
Clermont, Florida
03.2024 - Current
- Applied advanced skills and knowledge to improve service quality and enhance customer experience. on a daily basis.
- Achieved high customer satisfaction standards, consistently meeting or exceeding service targets.
- Resolved customer issues confidently through complex problem solving, ensuring effective solutions.
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
Service Advisor
Steve Landers
Little Rock, Arkansas
11.2014 - Current
- Recommended add-on services to enhance customer experience and increase revenue.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided information about service procedures and expected timelines.
- Created detailed service orders for customer requests and updated schedules.
- Developed process improvements that streamlined service delivery.
- Recorded payment details and personal information to maintain accurate customer accounts.
Service Advisor/ Consultant
Crain Ford Of Little Rock
Little Rock, AR
08.2019 - 03.2024
- Utilized advanced skills and knowledge in daily operations to optimize service delivery.
- Collaborated with clients to identify needs and recommend suitable service plans.
- Ensured customer satisfaction standards were met or exceeded consistently.
- Boosted customer satisfaction by 25% through expert advice.
- Achieved a 98% positive feedback score from service surveys.
- Addressed customer issues confidently by applying complex problem-solving techniques to ensure resolutions.
- Proposed relevant add-on services, enhancing customer experience and contributing to revenue growth.
- Developed process improvements to enhance overall delivery of service.
- Negotiated with suppliers, saving 10% on parts costs.
- Provided information about service procedures and expected timelines.
Service Manager
MSA Customs
Conway, Arkansas
06.2023 - 02.2024
- Managed daily operations of the store to ensure efficiency. and shop while maintaining top customer satisfaction and expectations.
- Used knowledge of the service as well as the products to upsell customers for better ratings and shop sales.
- Informed customers of service procedures and timelines to set clear expectations.
- Developed staff schedules while accommodating individual customer needs.
Education
Associate of Applied Science - Automotive Technology
UACCM
Morrilton, AR01-1988
High School Diploma -
Western Yell Co. High School
Havana, AR01-1983
Skills
- Service order management
- Service software
- Customer support
- High-volume service delivery
- Service documentation
- Payment processing
- Upselling strategies
- Service quality assessment
- Supplier negotiation
- Marketing strategies
- Sales techniques
- Complex problem solving
- Time management
- Schedule coordination
- Staff training
- Communication skills
- Public speaking
- Issue resolution
- Conflict management
- Conflict management
Accomplishments
- ASE Certified Master Technician
- ASE Certified Service Consultant
- AC Delco Technician of the millennium regional winner
- Member of the Board of Directors Russellville Chamber of Commerce
Languages
English
Timeline
Service Advisor
Gary Yeomans Ford
06.2025 - Current
Service Advisor
Clermont Ford
03.2024 - Current
Service Manager
MSA Customs
06.2023 - 02.2024
Service Advisor/ Consultant
Crain Ford Of Little Rock
08.2019 - 03.2024
Service Advisor
Steve Landers
11.2014 - Current
Associate of Applied Science - Automotive Technology
UACCM
High School Diploma -
Western Yell Co. High School