Craig Philpot Jr.
Stockbridge,GA
Summary
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety of aviation experience. Goal-driven and skilled individual offering experience in the aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
4
4
years of professional experience
Work History
POA (TEAM LEAD) RAMP AGENT
UNFI
10.2022 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
LEAD CAR WASH ATTENDANT
Tidal Wave USA Car Wash And Detail
06.2019 - 10.2022
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Maintained and repaired car wash equipment to meet operational demand.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Followed safety guidelines for cleaning vehicles and equipment.
Education
Bachelor of Science - Physical Therapy
Alcorn State University
Lorman, MS12.2022
Skills
- Ground Support
- Water Services
- Sheet Banding
- Aviation and Transportation
- Cargo Handling
- Quality Assessment and Assurance
- Crew Operation Improvement
- Organize Storage Areas
- Hand and Power Tool Operation
- Vehicle Operations
- FAA Regulations
- Aircraft Greeting
- Equipment Maintenance
- Materials Handling Safety Training
- Customer Service
- Physical Strength and Stamina
Timeline
POA (TEAM LEAD) RAMP AGENT
UNFI
10.2022 - Current
LEAD CAR WASH ATTENDANT
Tidal Wave USA Car Wash And Detail
06.2019 - 10.2022
Bachelor of Science - Physical Therapy
Alcorn State University
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