Summary
Overview
Work History
Education
Skills
Other Activities
Timeline
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Craig Pierre Lavelle Phillips

Atlanta,Ga

Summary

Experienced professional seeking to fill a more challenging and in depth role with in Delta Airlines Operations.

Overview

16
16
years of professional experience

Work History

Aircraft Lead Agent

Delta Air Lines
09.2024 - Current
  • Collaborated with maintenance teams to address any necessary repairs or adjustments related to cargo loading equipment or infrastructure.
  • Maintained high safety standards during loading processes, minimizing risks to personnel, equipment, and aircraft.
  • Worked closely with dispatchers and planners for optimal flight routing based on payload considerations and operational restrictions.
  • Supported the implementation of new technology systems aimed at improving overall productivity in aircraft loading processes.
  • Used handheld scanners to track and maneuver freight through distribution network.
  • Improved on-time departure rates by closely monitoring load progress and coordinating with relevant parties.
  • Inventoried freight to facilitate proper accounting of cargo.
  • Streamlined operations for faster turnaround times through effective communication with ground personnel and flight crews.
  • Assisted management in evaluating team performance and identifying areas for improvement within the department.
  • Optimized weight distribution in aircraft, resulting in improved fuel efficiency and overall cost savings.

LAX - ACC Tower Agent/Gatekeeper

Delta Air Lines Operations
Los Angeles, CA
12.2018 - 09.2024
  • Coordinates all inbound and outbound flight procedures to maintain an on-time operation including:
  • - cabin service onboard aircraft cleaning
  • - catering service onboard aircraft Meals/Beverages
  • - Fueling services onboard aircraft fuels/Refuels
  • - Baggage handling/loading
  • - Cargo handling/loading
  • - Passenger service onboard aircraft boarding
  • - Maintenance requests
  • - Pilot requests
  • - FAA aircraft movements and coordination
  • - Ramp support and Ticketing/Gates procedures
  • Managed sequencing of gates for efficient handling of flights.
  • - Aircraft equipment swaps
  • - Weather delays
  • - Rerouting of Aircraft equipment
  • - Daily Situational occurrences or holdouts
  • - Registration of equipment types for regional carriers
  • - Aircraft movement plotting
  • - Warehouse spot plotting for RONs and AOS equipment including charters and No Fly Aircrafts
  • Coordinates with pilots of Gate assignments in range of landing including:
  • - Any immediate emergencies
  • - Medical emergencies
  • - Security Issues both Corporate/Federal
  • - Passenger issues onboard
  • - Pilot maintenance request
  • - Lavoratory service completions/requests
  • - Potable water service completions/requests
  • Control of Aircraft movement into alleyways from FAA taxiways including:
  • - Gate availability
  • - Control of Sequencing in Alleyway

Customer Service Agent/Ticketing Agent

Delta Air Lines
Savannah, Ga
04.2017 - 01.2018
  • Assist with all customer service issues including:
  • - ticketing and rebooking
  • - checking baggage
  • - customer concerns
  • Proficient in DLterm and snapp operations including:
  • - Takes primary control over boarding process
  • - Assigns seats
  • - Assists with organization of passengers onboard

Sales Consultant

CarMax
04.2017 - 01.2018
  • Assists in discovery of finding vehicles for customers
  • Conducts:
  • - appraisals
  • - test drives
  • - transfers of vehicles request
  • - conducts vehicles inspections for apparent frame damages
  • Customer engagement and advice including:
  • - Shared knowledge of autochecks on all vehicles with customers
  • - Conducts NHTSA reports for any open recalls on vehicle
  • - Documents all information into database for financing
  • - Conducts all processes for vehicle purchases.

Baggage/ Ramp Agent - Ready Reserve

Delta Air Lines
08.2015 - 04.2017
  • Baggage / Ramp- Ready Reserve operations including:
  • - Safely guide planes into gates
  • - Safely push back Aircraft
  • Responsible for all ground servicing of a commercial airliner including:
  • - loading and unloading of baggage/cargo
  • Operates a variety of machinery including:
  • - Ground servicing equipment
  • - Baggage belt loaders
  • - Diesel pushback tractors
  • - Ramp tugs
  • - Operate deicing trucks
  • - works in extreme weather conditions
  • - generally lifts 50 to 70 lbs consistently
  • Required to wear PPE equipment (gloves, goggles/glasses, steel toe boots, reflective vest)

Security Officer

SecurAmerica
10.2013 - 08.2016
  • Monitored and secured a cross- functional commercial building which included 15 floors and over 1000+ employees.
  • Received Outstanding Achievement Award
  • Oversaw and monitored all acquisitions of the CCTVs and Fire Panel access
  • Secured Government building unit which housed Georgia Senator Johnny Isakson
  • Operated and controlled Security Key card Access for entry in/out of secured locations

Industrial Kitchen Cleaner

Marriott Stone Mountain Resort
11.2013 - 08.2015
  • Managed all operations of industrial kitchen
  • Oversaw production of time- critical components.
  • Maintained ovens and all industrial machinery
  • Assisted with plate up for banquets
  • Assisted Cooks with prep of food for buffet line
  • Required to wear PPE equipment (gloves, goggles/glasses, waterproof boots)
  • Followed OSHA standards and safety guidelines

Team leader (Production Supervisor)

Walmart Distribution
06.2010 - 08.2012
  • Worked with the production manager on key production lines.
  • Conducted a time management study and submitted proposals to senior management.
  • Managed a team of 40 + employees monitoring production sheets
  • Assigned production trucks for load/unload of freight
  • Completed daily shipping projects of freight needed to be shipped in a timely manner
  • Operated forklift, stand and sit forklifts
  • Lifted 50lbs consistently
  • Required to: stand, pull, bend, lift, stack, carry, climb for extreme amounts of hours
  • Required to wear PPE equipment (gloves, goggles/glasses, steel toe boots, reflective vest)

Education

B.A. - Business

Savannah State University
03.2010

Associates of Business Administration - Business Administration

Mercer County Community College
12.2005

Skills

  • Experience in Customer Care and Management, quality control, and strategic planning
  • 4 years experience in security implementation processes including monitoring, communicating, securing corporate buildings and environments
  • Qualified knowledge of Database Implementation, SQL, Microsoft Access, Primary and secondary relationship pairing in regards to database processes
  • 4 years of Operations experience handling flight scheduling and gate plotting
  • Experience coordinating inbound and outbound procedures with in flight control operations

Other Activities

  • Delta Airlines “Hub of the year” honors (LAX) 2018-2019
  • Member of the 2003, 2004 Mercer College Basketball team
  • Earned Team Captain honors 2003,2004
  • Lead State of New Jersey in FG percentage 04'
  • Named Defensive Player of the Year 03'

Timeline

Aircraft Lead Agent

Delta Air Lines
09.2024 - Current

LAX - ACC Tower Agent/Gatekeeper

Delta Air Lines Operations
12.2018 - 09.2024

Customer Service Agent/Ticketing Agent

Delta Air Lines
04.2017 - 01.2018

Sales Consultant

CarMax
04.2017 - 01.2018

Baggage/ Ramp Agent - Ready Reserve

Delta Air Lines
08.2015 - 04.2017

Industrial Kitchen Cleaner

Marriott Stone Mountain Resort
11.2013 - 08.2015

Security Officer

SecurAmerica
10.2013 - 08.2016

Team leader (Production Supervisor)

Walmart Distribution
06.2010 - 08.2012

B.A. - Business

Savannah State University

Associates of Business Administration - Business Administration

Mercer County Community College
Craig Pierre Lavelle Phillips