Craig Pierre Lavelle Phillips
Atlanta,Ga
Summary
Experienced professional seeking to fill a more challenging and in depth role with in Delta Airlines Operations.
Overview
16
16
years of professional experience
Work History
Aircraft Lead Agent
Delta Air Lines
09.2024 - Current
- Collaborated with maintenance teams to address any necessary repairs or adjustments related to cargo loading equipment or infrastructure.
- Maintained high safety standards during loading processes, minimizing risks to personnel, equipment, and aircraft.
- Worked closely with dispatchers and planners for optimal flight routing based on payload considerations and operational restrictions.
- Supported the implementation of new technology systems aimed at improving overall productivity in aircraft loading processes.
- Used handheld scanners to track and maneuver freight through distribution network.
- Improved on-time departure rates by closely monitoring load progress and coordinating with relevant parties.
- Inventoried freight to facilitate proper accounting of cargo.
- Streamlined operations for faster turnaround times through effective communication with ground personnel and flight crews.
- Assisted management in evaluating team performance and identifying areas for improvement within the department.
- Optimized weight distribution in aircraft, resulting in improved fuel efficiency and overall cost savings.
LAX - ACC Tower Agent/Gatekeeper
Delta Air Lines Operations
Los Angeles, CA
12.2018 - 09.2024
- Coordinates all inbound and outbound flight procedures to maintain an on-time operation including:
- - cabin service onboard aircraft cleaning
- - catering service onboard aircraft Meals/Beverages
- - Fueling services onboard aircraft fuels/Refuels
- - Baggage handling/loading
- - Cargo handling/loading
- - Passenger service onboard aircraft boarding
- - Maintenance requests
- - Pilot requests
- - FAA aircraft movements and coordination
- - Ramp support and Ticketing/Gates procedures
- Managed sequencing of gates for efficient handling of flights.
- - Aircraft equipment swaps
- - Weather delays
- - Rerouting of Aircraft equipment
- - Daily Situational occurrences or holdouts
- - Registration of equipment types for regional carriers
- - Aircraft movement plotting
- - Warehouse spot plotting for RONs and AOS equipment including charters and No Fly Aircrafts
- Coordinates with pilots of Gate assignments in range of landing including:
- - Any immediate emergencies
- - Medical emergencies
- - Security Issues both Corporate/Federal
- - Passenger issues onboard
- - Pilot maintenance request
- - Lavoratory service completions/requests
- - Potable water service completions/requests
- Control of Aircraft movement into alleyways from FAA taxiways including:
- - Gate availability
- - Control of Sequencing in Alleyway
Customer Service Agent/Ticketing Agent
Delta Air Lines
Savannah, Ga
04.2017 - 01.2018
- Assist with all customer service issues including:
- - ticketing and rebooking
- - checking baggage
- - customer concerns
- Proficient in DLterm and snapp operations including:
- - Takes primary control over boarding process
- - Assigns seats
- - Assists with organization of passengers onboard
Sales Consultant
CarMax
04.2017 - 01.2018
- Assists in discovery of finding vehicles for customers
- Conducts:
- - appraisals
- - test drives
- - transfers of vehicles request
- - conducts vehicles inspections for apparent frame damages
- Customer engagement and advice including:
- - Shared knowledge of autochecks on all vehicles with customers
- - Conducts NHTSA reports for any open recalls on vehicle
- - Documents all information into database for financing
- - Conducts all processes for vehicle purchases.
Baggage/ Ramp Agent - Ready Reserve
Delta Air Lines
08.2015 - 04.2017
- Baggage / Ramp- Ready Reserve operations including:
- - Safely guide planes into gates
- - Safely push back Aircraft
- Responsible for all ground servicing of a commercial airliner including:
- - loading and unloading of baggage/cargo
- Operates a variety of machinery including:
- - Ground servicing equipment
- - Baggage belt loaders
- - Diesel pushback tractors
- - Ramp tugs
- - Operate deicing trucks
- - works in extreme weather conditions
- - generally lifts 50 to 70 lbs consistently
- Required to wear PPE equipment (gloves, goggles/glasses, steel toe boots, reflective vest)
Security Officer
SecurAmerica
10.2013 - 08.2016
- Monitored and secured a cross- functional commercial building which included 15 floors and over 1000+ employees.
- Received Outstanding Achievement Award
- Oversaw and monitored all acquisitions of the CCTVs and Fire Panel access
- Secured Government building unit which housed Georgia Senator Johnny Isakson
- Operated and controlled Security Key card Access for entry in/out of secured locations
Industrial Kitchen Cleaner
Marriott Stone Mountain Resort
11.2013 - 08.2015
- Managed all operations of industrial kitchen
- Oversaw production of time- critical components.
- Maintained ovens and all industrial machinery
- Assisted with plate up for banquets
- Assisted Cooks with prep of food for buffet line
- Required to wear PPE equipment (gloves, goggles/glasses, waterproof boots)
- Followed OSHA standards and safety guidelines
Team leader (Production Supervisor)
Walmart Distribution
06.2010 - 08.2012
- Worked with the production manager on key production lines.
- Conducted a time management study and submitted proposals to senior management.
- Managed a team of 40 + employees monitoring production sheets
- Assigned production trucks for load/unload of freight
- Completed daily shipping projects of freight needed to be shipped in a timely manner
- Operated forklift, stand and sit forklifts
- Lifted 50lbs consistently
- Required to: stand, pull, bend, lift, stack, carry, climb for extreme amounts of hours
- Required to wear PPE equipment (gloves, goggles/glasses, steel toe boots, reflective vest)
Education
B.A. - Business
Savannah State University
03.2010
Associates of Business Administration - Business Administration
Mercer County Community College
12.2005
Skills
- Experience in Customer Care and Management, quality control, and strategic planning
- 4 years experience in security implementation processes including monitoring, communicating, securing corporate buildings and environments
- Qualified knowledge of Database Implementation, SQL, Microsoft Access, Primary and secondary relationship pairing in regards to database processes
- 4 years of Operations experience handling flight scheduling and gate plotting
- Experience coordinating inbound and outbound procedures with in flight control operations
Other Activities
- Delta Airlines “Hub of the year” honors (LAX) 2018-2019
- Member of the 2003, 2004 Mercer College Basketball team
- Earned Team Captain honors 2003,2004
- Lead State of New Jersey in FG percentage 04'
- Named Defensive Player of the Year 03'
Timeline
Aircraft Lead Agent
Delta Air Lines
09.2024 - Current
LAX - ACC Tower Agent/Gatekeeper
Delta Air Lines Operations
12.2018 - 09.2024
Customer Service Agent/Ticketing Agent
Delta Air Lines
04.2017 - 01.2018
Sales Consultant
CarMax
04.2017 - 01.2018
Baggage/ Ramp Agent - Ready Reserve
Delta Air Lines
08.2015 - 04.2017
Industrial Kitchen Cleaner
Marriott Stone Mountain Resort
11.2013 - 08.2015
Security Officer
SecurAmerica
10.2013 - 08.2016
Team leader (Production Supervisor)
Walmart Distribution
06.2010 - 08.2012
B.A. - Business
Savannah State University
Associates of Business Administration - Business Administration
Mercer County Community College