Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Craig Raphael

Mountlake Terrace,Washington

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Equipment Rental Specialist

Aurora Rents, Inc.
Shoreline, WA
05.2019 - Current
  • Contributed to the development of strategies aimed at enhancing customer satisfaction.
  • Provided assistance to customers in resolving intricate issues.
  • Analyzed customer needs and recommended appropriate products or services.
  • Recorded and monitored customer interactions and feedback with precision.
  • Maintained up-to-date knowledge and ensured compliance through regular participation in training activities.
  • Demonstrated exceptional telephone etiquette and successfully managed challenging calls.
  • Promptly and efficiently identified customer needs.
  • Maintained open lines of communication and strong rapport with fellow team members as well as upper-level personnel.

Owner/Operator Specialist

EsourceInfo Marketing
Manzanita, OR
05.2007 - 04.2013
  • Crafted innovative marketing approaches that resulted in increased revenue and enhanced brand visibility.
  • Developed pricing models that achieved a balance between competitiveness and profitability.
  • Effectively oversaw all aspects of the business such as staff management, sales tracking, inventory control, and accounting.
  • Provided leadership support by implementing coaching and mentorship programs for the team.
  • Optimized operational processes through the implementation of technology solutions like cloud computing and automation systems.
  • Established pricing structures based on market analytics and emerging trends.
  • In consistently delivering exceptional customer service, established strong relationships with clients and colleagues.
  • Built loyalty among customers through engagement skills, resulting in long-lasting business relationships.
  • Created and executed effective marketing tactics to appeal to potential customers.
  • Proactively addressed customer complaints and collected necessary data for informed decision-making in remediation efforts.

Education

Associate of Science - Business Management

Rasmussen College - Topeka
Topeka, KS
06-2018

Skills

  • Customer Relations
  • Proficient in Aweber, Constant Contact, Get Response
  • Management collaboration
  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication
  • Written Communication
  • Self Motivation
  • Experience in leadership
  • Reliability
  • Professionalism
  • Logistics Coordination

Affiliations

  • Engaged over 100,000+ subscribers in my social media account. Speaking on camera and/or doing presentations is normal routine for me.
  • Provide care for my wife's 94 year old grandmother living with us. Adapting and adjusting is a daily routine.

Accomplishments

Earned one of the highest reputations at online Joint Venture publications, leading to lucrative and steady income opportunities.

Exceeded 300,000 subscribers for my email campaign in my career in Internet Marketing

Languages

English
Full Professional
Spanish
Elementary

Timeline

Equipment Rental Specialist

Aurora Rents, Inc.
05.2019 - Current

Owner/Operator Specialist

EsourceInfo Marketing
05.2007 - 04.2013

Associate of Science - Business Management

Rasmussen College - Topeka

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Craig Raphael