Craig Secrest
Phoenix,Arizona
Summary
I am compassionate and devoted to supporting the people I work with and the members I serve. I am an experienced program manager skilled in managing functional operations and projects related to supplies and logistics. I have an advanced understanding of organizational strategies, financial management, procurement, and contracting. I have expertise in logistical analysis, inventory, and supply chain performance, development, and standardization.
Overview
13
13
years of professional experience
Work History
Program Manager
Recovery Innovations
08.2018 - Current
- Supervise 4 - 15 employees, depending on location and site
- Create Treatment Care Plan, Assessments, Safety Plans, Risk Assessments, and PHQ9s
- Oversee and encourage staff toward motivation and self-improvement.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Met with project stakeholders on a regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
Team Lead
Ventura Market
08.2016 - 03.2019
- Negotiate and create new and existing relationships with stakeholders to improve services
- Trained new team members by relaying information on company procedures and safety requirements.
- Prepare and manage departmental budgets
- Time manage employees for worked hours in light of income revenue
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Carrier
Arizona Republic
03.2013 - 01.2018
- Mapped out a trajectory for evening route.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
Peer Mentor
Southwest Network
12.2012 - 11.2013
- Facilitated daily and weekly groups
- Participated in individual meetings with the provider
- Completed home visits and hospital visits for participants
- Remained a voice for the organization and for the participants I directly worked with
- Continued to develop healthy, boundary-built relationships with participants
- Assisted in creating, developing, building, and upholding goals set by the participant during the Treatment Plan.
- Conducted regular check-ins with members to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
- Enhanced peer understanding by providing one-on-one mentoring and support.
Clinician Associate
Lifewell
12.2011 - 08.2012
- Created, designed, and formatted the Respite Program
- Facilitated Peer-run groups in a 24-hour co-occurring facility
- Daily medication observations
- Prepared balanced meals.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Conducted groups to facilitate participants' skill development, coping strategies, and emotional processing.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
Education
MA, Mental Health Counseling -
Grand Canyon University
06.2024
BA, Psychology and Addiction Studies -
Aspen University
01.2021
AA Psychology -
Argosy University
01.2018
Peer Support Certification -
Peer Employment Training
01.2011
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Decision-Making
- MS Office Applications
- Program Leadership
- Training and Development
- Critical Thinking
- Interpersonal Skills
- Team Management
- Flexible and Adaptable
- Operations Management
- Relationship Building
- Team Development
Awardsrecognitions
- 4 Mercy Care Rise Awards, Advocacy and Collaboration for Mental Health Recipients, 2019/2021/2022/2023
- Peer Champion Award, Leader and Champion for Dedication and Commitment to RI, 2022
- Pillars of Success, Instituted the Pillars of Success for Lifewell Behavioral Wellness, 2013
Leadership Experience
- Co-Chair, Leadership Council, 2022, Present
- Council member, DEILC and Mercy Care's Homeless Initiative, 2023, Present
Timeline
Program Manager
Recovery Innovations
08.2018 - Current
Team Lead
Ventura Market
08.2016 - 03.2019
Carrier
Arizona Republic
03.2013 - 01.2018
Peer Mentor
Southwest Network
12.2012 - 11.2013
Clinician Associate
Lifewell
12.2011 - 08.2012
MA, Mental Health Counseling -
Grand Canyon University
BA, Psychology and Addiction Studies -
Aspen University
AA Psychology -
Argosy University
Peer Support Certification -
Peer Employment Training
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