With a proven track record at Hoosier Hardwood Floors, I excel in operations management and customer relations, ensuring high client satisfaction through exceptional service and craftsmanship. Skilled in business planning and staff development, I've consistently secured repeat business by exceeding expectations, showcasing my dedication to quality and effective communication. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.