Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Sheets

Goshen,IN

Summary

With a proven track record at Hoosier Hardwood Floors, I excel in operations management and customer relations, ensuring high client satisfaction through exceptional service and craftsmanship. Skilled in business planning and staff development, I've consistently secured repeat business by exceeding expectations, showcasing my dedication to quality and effective communication. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

20
20
years of professional experience

Work History

Owner

Faith Lawn Care
09.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Hardwood Floor Installer

Hoosier Hardwood Floors
07.2004 - 06.2015
  • Maintained a clean work environment during installations to minimize disruptions for clients and fellow workers alike.
  • Conducted thorough post-installation inspections to guarantee proper alignment, leveling, and finishing of installed floors.
  • Demonstrated commitment to sustainability by utilizing eco-friendly products and materials during the installation process.
  • Gained repeat business through dedication to delivering flawless installations that exceeded customers'' expectations every time.
  • Measured and cut wood pieces using hand saws and powered saws.
  • Enhanced customer satisfaction by efficiently installing hardwood floors with attention to detail and craftsmanship.

Education

No Degree - Religion

Wayland Baptist University
Plainview, TX

High School Diploma -

Northridge High School
Middlebury, IN
05-1998

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Business Management
  • Business Planning
  • Staff hiring
  • Employee Development

Timeline

Owner

Faith Lawn Care
09.2020 - Current

Hardwood Floor Installer

Hoosier Hardwood Floors
07.2004 - 06.2015

No Degree - Religion

Wayland Baptist University

High School Diploma -

Northridge High School
Craig Sheets