Enthusiastic, outgoing Team Player proficient at building positive relationships with new and existing customers by offering superior customer service.
Associate who consistently meets and exceeds expectations. Reliable team player and strong communicator.
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasker considered highly ambitious, willing to meet or exceed expectations.
Open and accepting of constructive criticism. Eager to learn new skills and a motivated team player.
Overview
10
10
years of professional experience
Work History
Delivery Driver
FedEx
02.2023 - Current
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Upheld high standards of professionalism while representing company during interactions with customers, vendors, and other stakeholders.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Operated light trucks to deliver loads as far as 40 miles from home location.
Cryptocurrency Trader
Self Employed Web
02.2020 - Current
Enhanced trading strategies by analyzing market trends and leveraging technical indicators.
Optimized portfolio performance by conducting thorough research on various cryptocurrencies and blockchain projects.
Reduced risk exposure with meticulous management of stop loss orders and position sizing techniques.
Improved profitability by utilizing fundamental analysis to identify undervalued digital assets.
Identified high-potential opportunities for profit by monitoring market news, social sentiment, and industry developments.
Developed comprehensive understanding of regulatory compliance requirements surrounding digital asset trading activities in United States.
Merchandiser
Frito-Lay North America Inc.
08.2019 - 01.2020
Worked with managers and advertising directors to optimize promotions.
Arranged consistent shelves, bins and racks at 3 locations by following established planograms.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Updated pricing and signage to complete product displays and educate customers.
Answered customer questions regarding store merchandise, department information and pricing.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Verified products appeared at correct locations in proper quantities.
Organized and tracked departmental receipt flow for new and reordered merchandise.
Established strong vendor relationships to maintain and support business.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Rotated manufacturer products as needed.
Organized store merchandise racks by size, style and color.
Merchandised new stock to appeal to customers, grab attention and drive sales.
Inspected merchandise for quality and arranged proper display location on floor.
Completed stock orders and managed inventory levels.
Unloaded arriving product stock and moved to store display areas.
Loaded and unloaded merchandise using ladder and pallet jack.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Rural Mail Carrier (As Needed)
United States Postal Service
08.2018 - 11.2018
Divided cargo received by account Number and intended location.
Picked products for specific routes according to pick sheets.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Picked up incoming stock and delivered materials to designated locations.
Redirected shipments en route in response to customer requests.
Copied, logged and scanned supporting documentation.
Verified data integrity and accuracy.
Courtesy Clerk/Customer Service Assistant /Fuel Service Attendant
Safeway
07.2014 - 05.2017
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Answered customer telephone calls promptly and in an appropriate manner.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Operated a cash register for cash, check and credit card transactions with [99]% accuracy
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
High School Diploma - undefined
Laplata High School
Laplata, Maryland
2014
Skills
Computer literate
Personable
Active listening skills
Skilled problem solver
Motivated team player
Extremely organized
Self-motivated
Strong verbal communication
Conflict resolution
Materials preparation
Skilled in Microsoft Word, Microsoft Excel, Adobe Photoshop, Adobe Premier Pro CC
Timeline
Delivery Driver
FedEx
02.2023 - Current
Cryptocurrency Trader
Self Employed Web
02.2020 - Current
Merchandiser
Frito-Lay North America Inc.
08.2019 - 01.2020
Rural Mail Carrier (As Needed)
United States Postal Service
08.2018 - 11.2018
Courtesy Clerk/Customer Service Assistant /Fuel Service Attendant