Craig Tatum
Dallas,GA
Summary
Achieved high levels of customer satisfaction through effective management of branch operations in in-home sales, landscaping, waterproofing, and pest control. Delivered successful project outcomes by leading teams and optimizing sales management processes. Enhanced team performance through focused leadership and strategic execution.
Overview
19
19
years of professional experience
Work History
Senior Home Inspector
Orkin
06.2025 - Current
- - Conduct inspections for new and existing customers
- - Train new home inspectors
- - Track sales performance and budgets
- - Maintain high customer satisfaction
- Developed and implemented strategic sales plans to drive revenue growth across multiple markets.
- Led a team of sales professionals, fostering collaboration and mentoring for improved performance.
- Established key performance indicators (KPIs) to measure team effectiveness and sales success.
- Cultivated relationships with high-value clients, resulting in increased customer loyalty and retention.
- Conducted regular training sessions to enhance product knowledge and selling skills among team members.
- Streamlined sales processes using CRM tools, improving efficiency in lead management and follow-up.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Construction Inspector
AquaGuard
05.2024 - 06.2025
- - Performed inspections for waterproofing projects
- - Ensured safety and quality standards
- Led home improvement projects from concept to completion, ensuring quality standards and client satisfaction.
- Developed detailed project plans, coordinating timelines and resources for efficient execution.
- Implemented process improvements that reduced project turnaround time while maintaining high-quality outcomes.
- Conducted on-site assessments to identify client needs, providing tailored solutions for home renovations.
- Utilized industry-standard tools and software to manage inventory and track project progress effectively.
- Collaborated with cross-functional teams to streamline workflow and optimize resource allocation for projects.
- Handled prep work for remodeling projects by plastering, sanding and finishing.
Service Technician / Branch Management
Orkin
05.2007 - 05.2024
- - Delivered pest control services
- - Managed branch operations and teams
- - Built strong customer relationships
- Led branch operations to enhance customer service and satisfaction levels.
- Developed and implemented strategic plans to achieve sales targets and revenue growth.
- Managed staff recruitment, training, and performance evaluation processes for team development.
- Streamlined workflows and processes to improve operational efficiency across the branch.
- Fostered a collaborative work environment by promoting teamwork and communication among staff members.
- Oversaw inventory management systems to ensure optimal stock levels and reduce waste.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Education
High School Diploma - undefined
Skills
- Assisted in managing sales processes to support team objectives Helped coordinate sales activities to enhance customer engagement Contributed to achieving sales targets through effective communication with clients
- Assisted teams in achieving project goals through effective collaboration and communication Supported team members in their roles to enhance productivity and morale Contributed to a positive team environment by fostering open dialogue and cooperation
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Assisted teams in managing project timelines and deliverables Supported coordination of resources to meet project goals Contributed to maintaining project documentation and communication
- Assisted teams in identifying and resolving issues to enhance project outcomes Supported problem-solving initiatives to improve operational efficiency Collaborated with colleagues to develop effective solutions for challenges faced
Additional Information
- - Reliable transportation
- - Flexible schedule
- - Strong teamwork and communication skills
Timeline
Senior Home Inspector
Orkin
06.2025 - Current
Construction Inspector
AquaGuard
05.2024 - 06.2025
Service Technician / Branch Management
Orkin
05.2007 - 05.2024