Craig Van Elsen
Brandon,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Labor Relations Manager
United Parcel Service, UPS
Tampa , Florida
01.2021 - Current
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Spearheaded negotiation of union contracts as company representative.
- Participated in labor-management meetings to discuss labor issues.
- Labor Manager for over 4500 employees in Central Florida.
Operations Manager
United Parcel Service, UPS
Tampa , Florida
05.2014 - 01.2021
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
On Road Supervisor
United Parcel Service, UPS
Minneapolis , Minnesota
01.2008 - 05.2014
- Worked closely with personnel, customers, to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Trained new service providers (drivers) to ensure compliance, safety and productivity goals.
- Monitored daily reports to continually drive efficiency and service goals.
Dispatch Supervisor
United Parcel Service, UPS
Minneapolis, Minnesota
01.2000 - 01.2008
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Evaluated and adjusted over 150 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Directed dispatching, routing, and tracking of 200 fleet vehicles.
- Optimized routes through careful planning, realizing cost savings of $175k annually for company.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Night Sort Manager
United Parcel Service, UPS
Minneapolis, MN
01.1996 - 01.2000
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker injuries by implementing improved safety standards and monitoring procedures.
- Managed night sort with 8 supervisors, who oversaw 250 employees.
Hourly Employee
United Parcel Service, UPS
Minneapolis, MN
06.1995 - 01.1996
- Started as summer employee to meet demanding production goals. Jobs included loading, unloading, sorting.
Education
Associate of Arts -
Augsburg College
Minneapolis, MN05.1993
Associate of Science - Radio And Television Broadcasting
Brown Institute
Minneapolis, MN05.1991
High School Diploma -
Ankeny High School
Ankeny, IA06.1989
Skills
- Collective Bargaining Agreements
- Critical Thinking
- Active Listening
- Labor Relations
- Proactive Communication
- Time Management
- Cost Savings
- Policy Implementation
- Customer Service
- Brand Management
- Customer Relationship Management
- Quality Standards
Timeline
Labor Relations Manager
United Parcel Service, UPS
01.2021 - Current
Operations Manager
United Parcel Service, UPS
05.2014 - 01.2021
On Road Supervisor
United Parcel Service, UPS
01.2008 - 05.2014
Dispatch Supervisor
United Parcel Service, UPS
01.2000 - 01.2008
Night Sort Manager
United Parcel Service, UPS
01.1996 - 01.2000
Hourly Employee
United Parcel Service, UPS
06.1995 - 01.1996
Associate of Arts -
Augsburg College
Associate of Science - Radio And Television Broadcasting
Brown Institute
High School Diploma -
Ankeny High School
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