Craig Williams
Huntington Beach,CA
Summary
Insightful, dynamic education professional with a strong background in teaching students while providing safe, open, and inclusive learning environments. De
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Elevo Learning
Orange County, CA
01.2023 - Current
- Oversaw operations staff, ensuring adherence to company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Site Success Manager
Elevo Learning
Orange County, CA
06.2022 - 01.2023
- Monitored key performance metrics to identify areas for improvement, driving continuous enhancements in service quality.
- Acted as an escalation point for critical issues impacting customers'' success, coordinating efforts to drive swift resolution.
- Established lasting relationships with customers by consistently exceeding expectations and displaying genuine empathy for their challenges.
Regional Manager
Elevo Learning
Orange County, CA
10.2021 - 06.2022
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
SDC Teacher
Ocean View School District
Huntington Beach, CA
10.2018 - 06.2021
- Deliver specialization instruction on several subjects such as Mathematics, Social Studies, English, Science, and Social/Emotional Skills to four students with emotional disturbance
- Customize plans and activities to ensure developmentally-appropriate lessons according to each students’ need
- Strengthen achievement and confidence by using an emphatic teaching style
- Championed effective learning strategies which minimized student behaviors by20%
- Set a strong foundation for learning by differentiating goals to meet individual abilities, improving work completion by55%
- Maintained open communication channels with all parents, using emails or calls to discuss child’s progress
Education
Special Education Credential (Mild/Mod) -
Alliant University
Los Angeles, CABachelor of Science in Organizational Management -
University of La Verne
La Verne, CAMBA -
Northcentral University
San Diego, CASkills
- Problem-solving
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Customer relationship management
Timeline
Operations Manager
Elevo Learning
01.2023 - Current
Site Success Manager
Elevo Learning
06.2022 - 01.2023
Regional Manager
Elevo Learning
10.2021 - 06.2022
SDC Teacher
Ocean View School District
10.2018 - 06.2021
Special Education Credential (Mild/Mod) -
Alliant University
Bachelor of Science in Organizational Management -
University of La Verne
MBA -
Northcentral University