Craig Williams
East Grand Rapids,Mi
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with seven plus, (7+), years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
M.R.O.
HFS
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Charged with sourcing, and ordering parts for the entire plant.
- Handle purchasing orders for multiple departments..
- Tracking, building and maintaining parts for Maintenance department.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Control inventory of around 10,000 parts.
General Manager
Midas Muffler
10.2022 - 01.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed inventory of parts for stock, and ordering parts for vehicle repairs.
General Manager
Monro
04.2016 - 10.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed inventory of parts for stock, and ordering parts for vehicle repairs.
Education
High School Diploma - General Education
Wyoming Park High School
2125 Wrenwood St SW06.2006
Skills
- Microsoft Office
- Vendor Negotiations
- Cost Management
- Staff Development
- Labor Cost Controls
- Financial Forecasting
- Order Supplies
- Microsoft Windows
- Profit and Loss Accountability
- Microsoft Internet Explorer
- Sales Expertise
- Sales Team Development
- Risk Management
- Staff Training
- Financial Management
- Leadership
- Customer Service
Timeline
M.R.O.
HFS
01.2023 - Current
General Manager
Midas Muffler
10.2022 - 01.2023
General Manager
Monro
04.2016 - 10.2022
High School Diploma - General Education
Wyoming Park High School
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