Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Career Note
Timeline
Generic
Craig C. Lane
Open To Work

Craig C. Lane

Plano,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Carrier Services ManagerCustomer Service managerDirector of Client ServicesManager, Telecom Services

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Plano, TX
Open to relocation: No

Salary Range

$90000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureCareer advancementTeam Building / Company Retreats

Summary

Strategic Director of Client Services with 25 years in technology and telecommunications. Enhanced client satisfaction and drove repeat business through superior service delivery. Managed vendor relationships and negotiations, achieving reductions in costs. Background in sales, marketing, and accounting supports effective procurement analysis and cost savings.

Overview

22
22
years of professional experience

Work History

Carrier Services Manager

Lantana Communications/ In-Telecom Consulting
Fort Worth, Texas
04.2018 - 03.2026
  • Directed end-to-end delivery of voice data and mobility solutions.
  • Managed billing disputes and executed contract negotiations to improve service quality.
  • Oversaw quoting, ordering, contracts, implementations, LNP surveys, scheduling, and trouble ticket management.
  • Collaborated with clients and internal teams to ensure effective alignment and communication.
  • Acted as a strategic liaison between clients and wholesale providers to strengthen relationships.

Customer Service manager

Soil Building Systems
Dallas, Texas
01.2016 - 10.2017
  • Developed and trained a high-performing customer support team to enhance service quality.
  • Consulted with customers to develop tailored solutions addressing specific needs.
  • Fostered relationships with customer sales teams and operations to enhance collaboration and drive sales performance.
  • Led staff in managing sales accounts and supporting customer needs in DFW.
  • Proposed enhancements to CEO based on RCA reporting, call metrics, and invoicing analysis to inform decision-making.

Director of Client Services

Intellys Corporation, Inc.
Grapevine, USA
11.2014 - 06.2015
  • Established, developed, and directed back-office client support team of 6 to 12.
  • Managed relationships and deployment of over 75 vendors, ensuring performance improvements for MRC totaling $3.4M annually.
  • Reduced customer costs by 25% to 35% annually through strategic planning.
  • Authored client service policy and procedures, and managed customer project implementations.
  • Collaborated with CEO and EVP to identify new sales opportunities and organic growth areas within existing accounts.
  • Performed spend analysis resulting in determining carrier partner and product ranking to provide appropriate product, service offerings, and solutions to clients.
  • Collaborated with Project Managers, Risk Analysis and Avoidance Management, Project Tracking and Reporting staff to coordinate project provisioning and implementation.

Manager, Telecom Services

SpectraCorp Technology Group, Inc.
Dallas, USA
05.2007 - 11.2014
  • Advanced through positions of increased accountability based on consistently exceeding goals and expectations with this $15M company servicing hospital clients and providing telecom services through different divisions for carriers, prepaid cards, and Universal Service Administration; 35 staff.
  • Managed customer relationships throughout project lifecycles, ensuring alignment with client goals.
  • Consulted with clients to design custom solutions that addressed specific needs.
  • Directed staff of 8 accountable for all sales, account management, and support functions for clients within U.S.
  • Expanded monthly sales by 36% from $175K to $238K.
  • Enhanced customer engagement by implementing targeted upselling strategies that increased product adoption.
  • Partnered with senior management in developing and executing strategies for future growth.
  • Led company to ranking as 1 of Top 10 for revenue growth in 2011 for Qwest.

Staff Accountant

SpectraCorp Technology Group, Inc.
Dallas, USA
04.2006 - 05.2007
  • Oversaw accounting functions, including AP/AR, general ledger, collections reporting, and bank reconciliations, ensuring accurate financial records and timely reporting.
  • Managed monthly financial closings and reconciled general ledger accounts.
  • Prepared detailed financial reports for management review and decision-making.
  • Assisted in budget preparation and monitored departmental spending versus projections.

Corporate Trainer and Support

HBS Systems, LLC
Richardson, USA
03.2004 - 04.2006
  • Trained customer staff in software usage after installation on premises across U.S.
  • Gained expertise in accounting software implementation and problem resolution to enhance user experience.
  • Diagnosed and resolved accounting software issues, improving user satisfaction and operational efficiency.
  • Conducted training sessions for parts and service staff to enhance their skills.
  • Developed software solutions for inventory control, accounting, parts, and service departments to support operations for 100 staff in the agriculture industry.

Education

BBA - Finance

DeVry University
Irving, TX
01-2006

Skills

  • Project management
  • Client management
  • Vendor management
  • Contract negotiation
  • Order management
  • Deployment and migration
  • Salesforce expertise
  • ConnectWise proficiency
  • Systems implementation
  • Telecommunications knowledge
  • Network architecture
  • Project oversight
  • Process improvement
  • Team leadership

Websites

Career Note

Details of early career success are available on request during an interview and include: DefenderSoft, Inc. – Senior Corporate Account Manager, Optical Cabling Systems, Inc. – Account Manager, Austin Cable & Wire, Inc. – Senior Accountant, Tyrex Manufacturing Group, LLC – Sales and Production Manager, Law Office of William Allen Rice – Office Manager.

Timeline

Carrier Services Manager

Lantana Communications/ In-Telecom Consulting
04.2018 - 03.2026

Customer Service manager

Soil Building Systems
01.2016 - 10.2017

Director of Client Services

Intellys Corporation, Inc.
11.2014 - 06.2015

Manager, Telecom Services

SpectraCorp Technology Group, Inc.
05.2007 - 11.2014

Staff Accountant

SpectraCorp Technology Group, Inc.
04.2006 - 05.2007

Corporate Trainer and Support

HBS Systems, LLC
03.2004 - 04.2006

BBA - Finance

DeVry University

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Craig C. Lane