Craig A. Kercho

· Reduced terminal operating costs by 15%.

· Improved on-time delivery performance by 25%.

Led team of 15 employees to surpass targets.

• Managed daily operations of the terminal, including staff scheduling and inventory management.
• Identified opportunities to reduce cost and improve productivity.
• Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
• Implemented and planned warehouse safety and security programs and activities.
• Facilitated dispatch support to manage emergencies while supporting operational efficiency.
• Consistently met company and department objectives within budget and time constraints.
• Collaborated with maintenance crew to promptly resolve equipment problems.
• Directed and coordinated activities of transport personnel responsible for loading, transporting and offloading of product.

• Managed daily operations of the city, including budgeting and forecasting.
• Developed strategies to improve productivity and reduce costs associated with city operations.
• Ensured compliance with local, state, and federal regulations related to city operations.
• Sought out opportunities to advance understanding of city operations, technology options and latest trends in municipal programs.

• Increased efficiency of loading process.
• Implemented strategies and processes that improved efficiency of outbound calls by 20%.
• Enforced company policies related specifically to Outbound Department personnel ensuring compliance at all times.
• Managed daily delivery and work schedules to maximize coverage.

• Enhanced efficiency of inbound processes.
• Addressed customer needs, responding to specific requests.
• Identified needs of customers promptly and efficiently.
• Looked for ways to go above and beyond job requirements.
• Worked hard to learn required tasks quickly to maximize performance.

• Worked inbound shift and helped improve quality and productivity
• Worked as a dispatcher and improved driver productivity
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Acted as a liaison between upper management and staff, facilitating open communication.

• Managed inbound shift with special attention to quality and productivity
• Quarterback for inbound shift
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Identified needs of customers promptly and efficiently.

• Directed entire fleet within city limits comprising 168 drivers.
• Streamlined pickup and delivery processes, resulting in exceptional customer service.
• Directed and dispatched 40 drivers on Northwest side of Houston.
• Managed inbound freight operations at the service center on Northwest side of Houston.

• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
• Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
• Secured items in truck by strapping over protective padding.
• Operated forklifts to move cargo around the dock area.
• Adhered strictly to occupational health and safety regulations while working around hazardous materials.