Crainado Peoples
Dallas,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Receiving Clerk
Wayfair
Lancaster, TX
01.2023 - 03.2025
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Customer Service Representative
IQOR
04.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Officer
Allied Universal
02.2019 - 03.2021
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported suspicious activities and persons to law enforcement.
Inventory Specialist
Pics Inventory
12.2017 - 10.2018
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
Education
High School Diploma - undefined
Justin F. Kimball
Dallas, Texas05.2016
Skills
- Critical Thinking
- Problem Solving
- Communication
- Shipping and receiving
- Material handling
Timeline
Receiving Clerk
Wayfair
01.2023 - 03.2025
Customer Service Representative
IQOR
04.2021 - 05.2022
Security Officer
Allied Universal
02.2019 - 03.2021
Inventory Specialist
Pics Inventory
12.2017 - 10.2018
High School Diploma - undefined
Justin F. Kimball