Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Craneitria Thomas

Houston,TX

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

5
5
years of professional experience

Work History

Supervisor

Harris County Tax Office
Houston, Texas
06.2019 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.

Education

Some College (No Degree) - BAKING & PASTRY ARTS

HCC
HOUSTON

Skills

  • Schedule development
  • Department organization
  • Expectation setting
  • Microsoft Experience
  • Processes and procedures
  • Negotiation
  • Problem-solving aptitude
  • Team building
  • Team Leadership
  • Multitasking
  • Training and mentoring
  • Adaptability
  • Professionalism
  • Problem-solving abilities
  • Time management abilities
  • Experience in leadership

Languages

English
Professional

Timeline

Supervisor

Harris County Tax Office
06.2019 - Current

Some College (No Degree) - BAKING & PASTRY ARTS

HCC
Craneitria Thomas