Credo Siladin
Martinsburg
Summary
Computer Science graduate with experience supporting technical operations and resolving issues in team-based environments. Comfortable troubleshooting problems, documenting solutions, and adapting to new tools and systems. Actively building skills in IT operations, security fundamentals, and cloud technologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Associate
Astro Jump Of Metro Dc
03.2020 - 06.2025
- Supported warehouse and delivery operations, including equipment handling, staging, and logistics coordination to ensure accurate and on-time fulfillment.
- Worked collaboratively with drivers and warehouse staff to maintain safe, consistent operations during high-volume and time-sensitive periods.
- Independently developed a proof-of-concept automation workflow to explore how common customer questions could be handled more efficiently.
Support Technician
TekDash
01.2024 - 01.2025
- Improved network performance by proactively maintaining, updating, and upgrading systems, ensuring a stable and secure connection
- Installed and serviced network hardware such as wiring, cabling, and routers, streamlining operations and improving efficiency
- Strategized and executed plans for new network installations and cabling systems
Signage Technician
Digital Conventions
01.2022 - 06.2024
- Installed, configured, and supported digital systems across multiple environments, ensuring consistent uptime and performance during high-visibility operations.
- Monitored systems in real time, identified issues, and implemented corrective actions to maintain service reliability.
- Assisted with performance tracking and reporting, contributing to measurable improvements in system stability and operational efficiency.
- Coordinated with internal teams to align technical operations with business and event requirements.
Education
Bachelor of Science - Computer Science & Cyber Security Minor
Old Dominion University
Norfolk, VA12.2024
Skills
- IT operations support in structured, time-sensitive environments
- Windows systems usage and basic Linux familiarity
- User account support and access coordination
- Monitoring system issues and reporting anomalies
- Troubleshooting basic hardware, software, and connectivity issues
- Network cabling and on-site technical support
- Ticketing systems and operational documentation
- Following standard operating procedures (SOPs) and security guidelines
- Working effectively in shift-based and high-availability environments
- Clear communication and collaboration within technical teams
Certification
- CompTIA Security+
- AWS Certified Cloud Practitioner
- Google: Technical Support Fundamentals
Timeline
Support Technician
TekDash
01.2024 - 01.2025
Signage Technician
Digital Conventions
01.2022 - 06.2024
Operations Associate
Astro Jump Of Metro Dc
03.2020 - 06.2025
Bachelor of Science - Computer Science & Cyber Security Minor
Old Dominion University