- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Digital Art and Animation
- Reading
Creighton Randall
South Jordan
Summary
Consummate Claims Associate knowledgeable in general insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
6
6
years of professional experience
Work History
Member Claims Associate
Collective Health
11.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
Guest Advocate
Target
05.2021 - 11.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Information Technology Assistant
California State University, Bakersfield
03.2019 - 01.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process over 25 support actions and requests per day.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
No Degree - Business Administration
California State University - Bakersfield
Bakersfield, CA06-2026
Skills
- Financial Information Review
- Claims processing
- Claims investigation
- Policy interpretation
- Inventory Monitoring
- File Management Software
- Desktop Support
Interests
Timeline
Member Claims Associate
Collective Health
11.2023 - Current
Guest Advocate
Target
05.2021 - 11.2023
Information Technology Assistant
California State University, Bakersfield
03.2019 - 01.2021
No Degree - Business Administration
California State University - Bakersfield
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