Jose Borrel
New York,NY
Summary
Organized professional with proven track record of providing excellent hospitality service and creating memorable experiences. Adept at maintaining relationships with guests and clients by resolving customer service issues. Possesses excellent communication, multitasking, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Mercer Labs Museum of Art
New York, NY
01.2024 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Trained, coached, and mentored new sales associates for maximum performance.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recommended complementary purchases to customers, increasing revenue.
GUEST EXPERIENCE SPECIALIST
Summit One Vanderbilt
New York, NY
02.2023 - 12.2023
- Delivered engaging and informative presentations about the observation decks features and landmarks to enhance visitors understanding and enjoyment
- Assisted guests with ticket purchases and reservations, ensuring smooth entry process
- Collaborated with operations teams to coordinate and execute special private events
- Monitored online reviews sites such as Tripadvisor or Yelp to respond quickly to any negative comments.
MUSEUM ASSISTANT
9/11 Museum & Memorial
New York, NY
09.2022 - 03.2023
- Conducted research on various topics related to exhibit content or general history
- Managed daily operations of the gift shop, including stocking shelves with merchandise and ringing up customers
- Provided directions and other pertinent information to visitors
- Participated in weekly staff meetings to discuss current projects or initiatives
- Utilized problem solving skills when dealing with difficult customers or situations within the gallery space.
- Guided groups of up to 30 people on scheduled tours
EVENTS MEMBERSHIP AMBASSADOR
Clear inc
New York, NY
12.2020 - 10.2022
- Worked closely with senior leadership team in designing innovative strategies for improving overall member experience
- Promoted sales of merchandise associated with the organization's mission at special events or during promotional campaigns
- Managed crowd control by organizing lines at events at Yankees stadium and Madison Square Garden.
Education
Associate of Arts - Marketing Management And Research
City College of New York
New York, NY06.2024
Skills
- Guest Experience Management
- Maintenance Team Collaboration
- Consultative Sales Approach
- Financial Transactions
- Financial Information Review
- Inventory Monitoring
- Cash Register Operations
- Sales Promotions
- Product Merchandising
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Mercer Labs Museum of Art
01.2024 - Current
GUEST EXPERIENCE SPECIALIST
Summit One Vanderbilt
02.2023 - 12.2023
MUSEUM ASSISTANT
9/11 Museum & Memorial
09.2022 - 03.2023
EVENTS MEMBERSHIP AMBASSADOR
Clear inc
12.2020 - 10.2022
Associate of Arts - Marketing Management And Research
City College of New York