Creolia Williams
Garland
Summary
Seeking an administration position with a growing company that will utilize my excellent customer service skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Sherwin-Williams
Garland
12.2022 - Current
- Find box numbers in Retain Log/ECC for incoming Salesforce requests.
- Converted Salesforce requests into LWRs.
- Help out with physical and digital audits: BYK, find absolutes on a standard, and file them.
- Green labels: find if the deviations are good on the panels if not return to lab tech, if so label the panels.
- Standards: receive code number from customer, look on multiple spreadsheets/pages to see if they have not requested before. If not enter a request into Valtrack and find retain boxes.
- Handles all outgoing FedEx shipping for coil and QC department
- Managed incoming emails and inquiries from customers and sales, ensuring timely responses.
- Add code numbers into Salesforce and 11
- Welcomed visitors at the front desk, providing assistance and information.
- Coordinated catering services and hosted events to ensure a smooth experience.
- Order supplies for R&D
- Enter in color matches
Server/Bartender
Applebee's
10.2021 - 09.2023
- Processed food and drink orders accurately, ensuring customer satisfaction through a positive attitude
- Engaged with customers, providing detailed menu information to enhance their dining experience
- Prepared and mixed drink orders according to customer preferences.
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Trained new servers on menu items and restaurant protocols.
- Resolved customer complaints swiftly, improving overall satisfaction and loyalty.
Crew Member
Mcdonalds
Garland
04.2019 - 10.2021
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Handled cash register transactions accurately and efficiently.
- Assisted in training new crew members on operational procedures.
- Served food promptly during busy shifts for positive guest experiences.
- Provided customer service to resolve disputes or complaints.
PRN/Front Desk Reception
Colonial Lodge
Greenville
01.2018 - 12.2018
- Provided customer service handling any problems or concerns
- Answered incoming phone calls from family members regarding patients
- Provided a warm greeting to patients entering facility and visitors into the facility in a professional and courteous manner.
Education
Bachelor of Science - Business Administration And Management
Purdue Global
08-2028
Associate Of Business Administration - Business Administration
Remington College
10-2021
Skills
- Microsoft Word
- Microsoft Excel
- 38 WPM
- Customer service
Timeline
Administrative Assistant
Sherwin-Williams
12.2022 - Current
Server/Bartender
Applebee's
10.2021 - 09.2023
Crew Member
Mcdonalds
04.2019 - 10.2021
PRN/Front Desk Reception
Colonial Lodge
01.2018 - 12.2018
Bachelor of Science - Business Administration And Management
Purdue Global
Associate Of Business Administration - Business Administration
Remington College