Creshell Franklin
Summary
Responsible steward with several years of experience and top-notch skills in customer service and task prioritization. Talented professional works successfully in both team and solitary roles. Ready to take on new challenges and learn new skills.
Service-oriented steward with background in hospitality and customer service. Skills include efficient multitasking, strong communication ability, and knowledge of food safety protocols. Proven track record of providing first-rate guest experiences while maintaining clean and organized dining environments. Demonstrated impact in previous roles through improved service efficiency and team collaboration.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
2004
2004
years of post-secondary education
Work History
Steward
Gaylord National Resort & Convention Center
Oxon Hill
03.2025 - Current
- Maintained cleanliness of dining areas and kitchen facilities.
- Operated dishwashing equipment to ensure proper sanitation.
- Sorted and organized dishes and utensils for efficient workflow.
- Collaborated with team members to uphold service standards.
- Assisted culinary staff with food preparation tasks as needed.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
FOH Supervisor
Sapodilla Caribbean Restaurant
Fort Washington
03.2022 - 03.2024
- Supervised daily front-of-house operations at a busy Caribbean restaurant.
- Trained staff on customer service standards and food safety protocols.
- Managed reservations and coordinated seating arrangements for optimal flow.
- Handled customer inquiries and resolved service issues effectively.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Conducted inventory checks for supplies and ordered stock as needed.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Enforced health and safety regulations within the restaurant environment.
- Monitored cash flow at all times to ensure accuracy in financial transactions.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
Health and Beauty, Truck team member, Pizza Hut, c
Target
Oxon Hill
05.2021 - 12.2022
- Assisted in unloading and organizing merchandise on the sales floor.
- Maintained cleanliness and organization of backroom and storage areas.
- Collaborated with team members to restock shelves efficiently.
Server, Bartender, Cook, Prep
High Point Catering
Clarksburg
11.2019 - 04.2021
- Provided exceptional customer service in fast-paced catering environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed guest seating arrangements for optimal comfort and experience.
- Maintained cleanliness and organization of dining areas throughout events.
- Handled customer inquiries and resolved concerns with professionalism.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Assistant Corporate Manager
BGR
Gaithersburg
02.2015 - 02.2020
- Led cross-functional teams to streamline corporate initiatives and improve collaboration.
- Developed and implemented strategic plans to enhance operational efficiency across departments.
- Managed resource allocation to ensure optimal project execution and team performance.
- Analyzed market trends to inform business decisions and align with industry standards.
- Resolved conflicts among employees through effective communication techniques.
- Negotiated contracts with suppliers to reduce operational costs.
- Coordinated with senior leadership to define corporate goals and strategic direction.
- Implemented best practices in risk management to protect company assets.
- Reviewed financial documents such as balance sheets, income statements, budgets.
- Created an environment conducive to open dialogue between management and staff.
Shift Lead Manager
5 Guys Burgers And Fries
Silver Spring
02.2017 - 09.2018
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored team members on company policies and procedures.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Assisted in resolving customer complaints to maintain high satisfaction levels.
- Implemented quality control measures to uphold food safety standards.
- Ensured proper stock levels were maintained throughout the shift.
- Addressed any issues or concerns raised by staff during shifts.
- Assisted in the development of short-term goals for each shift.
Education
Deland High School
Deland , FlSkills
- Dishwashing operations
- Food safety protocols
- Customer service
- Inventory management
- Customer assistance
- Service excellence
- Adaptability skills
- Problem solving
- Efficiency improvement
- Team collaboration
Timeline
Steward
Gaylord National Resort & Convention Center
03.2025 - Current
FOH Supervisor
Sapodilla Caribbean Restaurant
03.2022 - 03.2024
Health and Beauty, Truck team member, Pizza Hut, c
Target
05.2021 - 12.2022
Server, Bartender, Cook, Prep
High Point Catering
11.2019 - 04.2021
Shift Lead Manager
5 Guys Burgers And Fries
02.2017 - 09.2018
Assistant Corporate Manager
BGR
02.2015 - 02.2020
Deland High School