Summary
Overview
Work History
Education
Skills
Websites
Languages
Work Availability
Work Preference
Quote
Timeline
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Creston Fritz

Glendora,USA

Summary

Experienced operations and management leader with 15+ years in driving business success, improving profitability, and leading teams to achieve their best. Proven ability to turn around underperforming businesses, optimize operations, and enhance customer satisfaction. Seeking to leverage expertise in leadership, strategic planning, and problem-solving in a new industry to make a greater impact.

Overview

18
18
years of professional experience

Work History

Regional Tech Support

Crave Robotics
01.2024 - Current
  • Managed 200+ vending machines, improving performance and product quality.
  • Led troubleshooting efforts, minimizing downtime and optimizing customer experience.

General Manager

Orenji Sushi & Noodles
01.2019 - 01.2021
  • Increased store profits by 100% during pandemic by optimizing operations and enhancing customer service.
  • Streamlined supply chain and reduced costs, improving overall profitability.
  • Trained, mentored, and developed high-performing teams, fostering leadership growth.

General Manager

Panera Bread
01.2017 - 01.2019
  • Managed two locations, leading 50+ staff and driving 15% profit growth.
  • Implemented cost-saving initiatives while maintaining service quality and customer satisfaction.
  • Trained and developed Assistant Managers, boosting team performance.

Training Leader

Panda Restaurant Group
01.2009 - 01.2017
  • Managed 12+ locations, achieved over 200% profit in one store while turnaround some underperforming store.
  • Led turnaround strategies for struggling stores, restoring profitability.
  • Mentored and developed 8 Assistant Managers and 3 General Managers.

Tech Support

Tulalip Casino & Resort
01.2008 - 01.2009
  • Assisted in installation and maintenance of tech systems, ensuring guest satisfaction with uninterrupted services.

Front Office Supervisor

Walt Disney World Resort
01.2007 - 01.2008
  • Promoted to Front Office Supervisor within 3 months, managing operations across multiple departments to ensure exceptional guest experiences.

Education

B.S. - Management Operations, Minor in Computer Science

Washington State University
01.2007

Skills

  • Leadership & Team Development, Operational Efficiency & Process Optimization, Profit Maximization & Cost Reduction, Strategic Planning & Execution, Customer Success & Relationship Management, Bilingual: English & Mandarin Chinese, Technical: Python, SQL, Microsoft Office (Excel, Word, PowerPoint)

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offHealthcare benefits401k matchPaid sick leave

Quote

Beyond the veil, tomorrow lies, A mystery hidden from our eyes. Time slips by, each moment fast, The chance you crave may be your last. So grasp it now, don’t let it stray, Fortune favors those who seize the day.

Timeline

Regional Tech Support

Crave Robotics
01.2024 - Current

General Manager

Orenji Sushi & Noodles
01.2019 - 01.2021

General Manager

Panera Bread
01.2017 - 01.2019

Training Leader

Panda Restaurant Group
01.2009 - 01.2017

Tech Support

Tulalip Casino & Resort
01.2008 - 01.2009

Front Office Supervisor

Walt Disney World Resort
01.2007 - 01.2008

B.S. - Management Operations, Minor in Computer Science

Washington State University

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