Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cretia Hall

Beaumont,TX

Summary

Proven in enhancing customer satisfaction and streamlining processes, my tenure at Accenture showcases my expertise in claims investigation and problem-solving. Skilled in insurance regulations and teamwork, I excel in transforming challenges into solutions, significantly improving operational efficiency without compromising on service quality.

Overview

4
4
years of professional experience

Work History

Auto Claims Representative

Teleperformance USA
11.2023 - Current
  • Assist claim adjusters navigate more complex claims, analyzing documentation and quickly settling straight-forward and routine claims.
  • Document claims information into the system Orion to initiate the processing procedure.
  • Handle high volume of auto policies and claims with strong attention to detail.
  • Keep records of customer interactions and transactions, recording details of inquires, complaints, comments, and actions taken.

Security Administrator

Allied Universal Protection Services
07.2022 - 11.2023
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Unemployment Claims Specialist

Accenture
12.2020 - 04.2022
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.

Education

Associate of Applied Science -

Sanford Brown College
Houston, TX
05.2012

Skills

  • Claims Investigation
  • Assertiveness
  • Policy Interpretation
  • Insurance regulations knowledge
  • Teamwork and Collaboration
  • Problem-Solving
  • Friendly, Positive Attitude

Timeline

Auto Claims Representative

Teleperformance USA
11.2023 - Current

Security Administrator

Allied Universal Protection Services
07.2022 - 11.2023

Unemployment Claims Specialist

Accenture
12.2020 - 04.2022

Associate of Applied Science -

Sanford Brown College

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Cretia Hall