Cricket Vierzba
Franklin,TN
Summary
Personable Professional with experience in Accounting, Finance and Office Management. Acknowledged for reliability, integrity and quick learning. Ability to work well independently or in a team setting with efficiency and accuracy. Dedicated to providing outstanding service with a positive attitude.
Overview
2
2
years of professional experience
Work History
Concierge
Liberty Financial
Franklin, Tennessee
11.2021 - Current
- Welcomed visitors and members, providing help or direction in a friendly atmosphere.
- Managed incoming calls from members ensuring that all requests were handled courteously, efficiently and accurately.
- Served as a back-up Member Service Representative.
Accounting Specialist
TNConnect CU
Knoxville, TN
2020 - 2021
- Posted ACH and Share Draft Exceptions to member's account or to ledger using Portico and Wisdom financial software.
- Produced reports for journal entry and reconciliation of ledgers.
- Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, entered new venders into system. Processed and sent payment to vendor.
Sales Associate
Fan Diego
San Diego, CA
2020 - 2020
- Utilized exemplary customer service skills and consultative sales approach to understand customer needs and recommend relevant offerings resulting in exceeded sales goals and customer satisfaction.
- Awareness of current inventory to provide customer with immediate availability options.
Finance Clerk
Marie Selby Botanical Gardens
Sarasota, FL
2019 - 2019
- Updated financial records in ledgers and journals using NetSuite software.
- Generated reports from Gift Shop and Welcome Center software for data entry into Microsoft Excel.
- Assisted Accounts Payable with coding and payment of invoices.
- Supported Membership Dept by entering personal and financial information into Blackbaud Altru.
Member Advisor 1
Affinity Plus Federal CU
St Cloud, MN
2017 - 2018
- Provided prompt, accurate, and superior customer service to members by processing transactions, answering questions, and resolving problems or concerns.
- Offered support to members after an online banking conversion by answering questions and assisting with the navigation of new site.
- Balanced and maintained personal cash drawer and branch vault.
Office Manager
5 Star Heating and Air
St Cloud, MN
2014 - 2016
- Prepared and mailed up to 25 invoices per day, processed incoming payments, and documented account updates using Wintac.
- Reconciled credit card and checking accounts.
- Scheduled HVAC and plumbing services via phone and email for 5 Property Management Companies as well as other customers within a 75-mile radius.
- Provided exceptional service to customers in a fast-paced environment.
Member Service Rep/Lead Teller
St Cloud Federal CU
St Cloud, MN
2004 - 2014
- Built and strengthened customer relationships by offering friendly, authentic, and personalized service.
- Remained calm, accurate, and timely during peak hours.
- Balanced cash drawer; remained proficient in teller duties; maintaining understanding of all procedures, policies, and regulations for this position. Shared knowledge by offering guidance and assistance for other MSR's in transaction decision making.
- Assumed leadership role in absence of supervisor.
Education
University of Wisconsin-Stout
Menomonie, WISkills
- Attention to Detail
- Strong Communication/Interpersonal Skills
- Multi-Tasking Ability
- Adept at Learning New Skills and Concepts
- Computer Efficiency, 10 Key
- Exceptional Customer Service
- Critical Thinking/Problem Solver
- Seek Opportunity to Assist/Take Initiative
Timeline
Concierge
Liberty Financial
11.2021 - Current
Accounting Specialist
TNConnect CU
2020 - 2021
Sales Associate
Fan Diego
2020 - 2020
Finance Clerk
Marie Selby Botanical Gardens
2019 - 2019
Member Advisor 1
Affinity Plus Federal CU
2017 - 2018
Office Manager
5 Star Heating and Air
2014 - 2016
Member Service Rep/Lead Teller
St Cloud Federal CU
2004 - 2014
University of Wisconsin-Stout
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