Crisanne Ochoa
Annapolis,MD
Summary
Dynamic hospitality professional with expertise in customer service and team training, honed at Boatyard Bar and Grill. Excelled in managing high-volume events and cash handling, enhancing guest experiences through engaging communication. Recognized for developing loyal clientele and adhering to alcohol service regulations, demonstrating reliability and a team player attitude.
Overview
2026
2026
years of professional experience
Work History
Bartender/server
Boatyard Bar and Grill
Annapolis, MD
2009 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor Of Fine Arts - Philosophy
Salisbury University
Salisbury, MD05.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Hospitality service expertise
- Team training and development
Timeline
Bartender/server
Boatyard Bar and Grill
2009 - Current
Bachelor Of Fine Arts - Philosophy
Salisbury University