Crisanny Lopez Garcia
Lehigh Acres
Summary
Personable and dedicated professional with extensive experience in customer service and administrative support. Skilled in managing client interactions, resolving concerns with empathy, and fostering positive relationships. Recognized as a reliable team player with strong organizational abilities, excellent communication skills, and a proven ability to contribute to company success. Highly motivated to bring a positive attitude, refined interpersonal skills, and a results-driven approach to support business operations and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Member Service Specialist
Duos Living, Inc.
02.2025 - 08.2025
- Company Overview: Remote
- Comprehensive Operations: Used data to connect members with healthcare and community resources via call, text, and web.
- Non-Clinical Operations: Provided information and support to help patients manage chronic diseases and complete screenings.
- Eligibility: Verified eligibility, assessed benefits, and managed billing.
- SDOH Expertise: Addressed Social Determinants of Health (SDOH) issues (e.g., food, housing, transportation) to improve healthcare access and well-being.
- Problem Resolution: Used data analysis to investigate and resolve member complaints, focusing on root causes and systemic issues related to SDOH.
- Coordination: Integrated data and digital tools to coordinate with healthcare providers, insurance companies, and government agencies, ensuring smooth enrollment transitions while addressing SDOH.
- Healthcare Inquiries: Utilized informatics to respond to member questions across multiple platforms, providing data-driven insights on benefits, coverage, and claims.
- Application Processing: Rigorously reviewed enrollment applications, focusing on mitigating SDOH to create tailored solutions and improve member engagement.
- Remote
Front Desk Dental Receptionist
Morning Start Children Dentistry
01.2024 - 02.2025
- Managed efficient scheduling to prevent double bookings, reminded patients of appointments, and maintained smooth patient flow to minimize wait times.
- Provided exceptional customer service by being friendly, helpful, and empathetic to patient needs and concerns.
- Maintained accurate and up-to-date patient records, documenting patient information and procedures.
- Welcomed and greeted patients, creating a professional and inviting atmosphere, and handled inquiries about appointments and treatments.
Triage Medical Assistant
Florida Neurology Group
01.2023 - 07.2024
- Triaged and coordinated care for 13 providers, evaluating patient symptoms and assessing severity using the RPM acronym.
- Made informed decisions on appropriate level of care, including office visits, eCare visits, lab testing, or emergency room referrals, ensuring timely treatment for same-day needs.
- Prioritized and initiated treatments based on urgency, delivering prompt care to patients in critical situations and providing emergency treatment when necessary.
- Consulted with medical providers on complex cases, offering additional medical insights to ensure comprehensive patient care.
Primary Medical Assistant
Florida Urology Physicians
09.2022 - 01.2024
- Conducted chemical and microscopic urinalysis, processing lab samples and documenting results in EMR charts.
- Reviewed patient charts prior to visits, confirming availability of essential information.
- Administered intramuscular and subcutaneous injections while preparing specimens for reference labs.
- Assisted physicians with office procedures, including bladder scans and catheterizations.
- Delivered basic patient education on clean intermittent catheterization according to established protocols.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Restaurant General Manager & Manager
Wendy's
01.2020 - 09.2022
- Managed day-to-day operations, ensuring compliance with corporate standards.
- Recruited, trained, and supervised staff fostering a positive work culture.
- Monitored and managed budgetary constraints, controlling costs and maximizing profitability.
Restaurant General Manager & Manager
Chicken Shack
12.2019 - 08.2020
- Oversaw the execution of food safety procedures.
- Conducted performance evaluations and provided constructive feedback.
- Implemented sales and marketing strategies to drive revenue growth.
Elementary Tutor & Teacher Secretary
Hanic Beacon
10.2014 - 05.2020
- Provided individual or small-group tutoring to elementary school students addressing their needs.
- Maintained accurate and organized student records, including attendance and other information.
- Performed clerical tasks, such as answering phones, managing emails, and handling various duties.
Education
Forensic Pathology - Heathcare
University of Buffalo
08.2025
Skills
- Client support and operations
- Time management and optimization
- Effective communication skills
- Leadership and management
- Data analysis and informatics
- Problem resolution strategies
- Professional demeanor
- Service standard compliance
- Positive language use
- Data management
- Feedback collection
- Task prioritization
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Accomplishments
Professional Photographer, 2023
Professional Photographer, 2022
References
References available upon request.
Timeline
Member Service Specialist
Duos Living, Inc.
02.2025 - 08.2025
Front Desk Dental Receptionist
Morning Start Children Dentistry
01.2024 - 02.2025
Triage Medical Assistant
Florida Neurology Group
01.2023 - 07.2024
Primary Medical Assistant
Florida Urology Physicians
09.2022 - 01.2024
Restaurant General Manager & Manager
Wendy's
01.2020 - 09.2022
Restaurant General Manager & Manager
Chicken Shack
12.2019 - 08.2020
Elementary Tutor & Teacher Secretary
Hanic Beacon
10.2014 - 05.2020
Forensic Pathology - Heathcare
University of Buffalo
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