Bilingual customer service professional with experience in retail and fast-paced, customer-facing settings. Known for clear communication, problem-solving, and reliable support that helps maintain smooth operations and positive customer experiences.
Work History
Jackson Square Laundromat
3 Years 5 Months
Sales Associates | 05.2023 - 10.2026
Proven ability to learn quickly and adapt to new situations.
Organized and detail-oriented with a strong work ethic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Paid attention to detail while completing assignments.
Worked well in a team setting, providing support and guidance.
Snipes Seasonal Team Membrane
2 Months
Snipes | 11.2024 - 01.2025
Collaborated with team members to provide support and guidance during projects.
Adjusted availability to cover shifts during nights, weekends, and holidays for business continuity.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Sales Associate
2 Years 5 Months
Marshalls TJX Companies | 06.2022 - 11.2024
Delivered attentive customer service while resolving questions, locating merchandise, and supporting positive shopping experiences.
Executed register transactions accurately, processed returns, and followed cash handling procedures.
Supported shipment processing, stockroom organization, and timely floor placement of new inventory.
Coordinated markdowns, ticket changes, and pricing updates to keep merchandise accurate and sale-ready.
Trained new associates on store routines, customer service expectations, and point-of-sale procedures.
Education
High School Diploma
Charlestown High School | Boston, MA | 06-2021
Undergraduate - Associate Health Careers
Roxbury Community College | Roxbury Crossing, MA | 09-2027