Rebecca Aguinaga
San Antonio,TX
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Call Center Customer Service Representative
Centene Managment Company LLC
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Cashier
Chick- Fil- A
10.2021 - 01.2024
- Responsible for providing great customer service to guests, working as a team to ensure orders are properly fulfilled, while communicating efficiently with others
- Cash management skills, multitasking, and guest recovery
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Cashier
Chico's Bakery
07.2019 - 11.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associates of Arts -
Palo Alto Community College
08.2024
Associates of Science -
Palo Alto Community College
05.2021
Distinguished Diploma -
South San Antonio HS
06.2016
Skills
- Data Entry
- Customer Satisfaction
- Building rapport
- Call Center Operations
- Customer Support
- Problem Resolution
References
- Tiffany Bosquez 210-685-6660
- Unique Ozuna, 210-717-5686
- Arthur De La Rosa, 210-427-4371
Timeline
Call Center Customer Service Representative
Centene Managment Company LLC
07.2023 - Current
Customer Service Cashier
Chick- Fil- A
10.2021 - 01.2024
Customer Service Cashier
Chico's Bakery
07.2019 - 11.2019
Distinguished Diploma -
South San Antonio HS
Associates of Arts -
Palo Alto Community College
Associates of Science -
Palo Alto Community College
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