Criselia Ojeda
Las Vegas,NV
Summary
My satisfaction comes from being able to satisfy the caller's every need, while providing an excellent and memorable customer care service while promoting benefits to meet all customer needs.
Overview
15
15
years of professional experience
Work History
Consumer Service Associate
Anthem Blue Cross
Las Vegas, USA
05.2018 - 08.2024
- Answered incoming calls promptly, courteously, and professionally.
- Advise of covered retiree and active employee benefits.
- Submit appeals
- Discuss HSA account summary
- Guided members through their benefit information
- Assisted with member portal password reset and browsing
- When claims needed to be adjusted claim were sent to team in charge of adjusting claims
- Resolved customer complaints in a professional manner.
- Assisted with training new associates on program and plan benefits
Insurance Agent
T-Tec UHC
Las Vegas, USA
10.2017 - 04.2018
- Medicare Advantage enrollment
- Part D enrollment
Receptionist
ADC Of Las Vegas
Las Vegas, USA
03.2016 - 09.2017
- Verified health insurance information for eligibility
- Prepared monthly breakfast lunch snack menu
- Data Entry
- Scheduled Dr
- Appointments
- Met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Bus Driver
Durham School Services
Oxnard, USA
03.2013 - 07.2015
- Safely transported children to and from school
- Performed pre and post trip inspection of bus per DOT guidelines
- Strapped wheelchairs and car seats according to state regulations
Dispatcher
Madd House Trucking Terrell
Terrell, USA
07.2011 - 02.2013
- Prepared route for drivers
- Prepared invoices
- Submitted driver logs into system
- Filed driving logs
Bus Driver
Durham School Services
Oxnard, USA
11.2009 - 06.2011
- Safely transported children to and from school
- Performed pre and post trip inspection of bus per DOT guidelines
- Strapped wheelchairs and car seats according to state regulations
Education
Diploma -
Frontier High School
Camarillo, CA06.2005
Skills
- Data entry
- Filing
- Invoicing
- Dispatching
- Inbound Customer Service
- Outlook
- WCF
- Solution Central
- OnDemand
- Mainframe
- AIM
- Member 360
- Nextgen
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Consumer Service Associate
Anthem Blue Cross
05.2018 - 08.2024
Insurance Agent
T-Tec UHC
10.2017 - 04.2018
Receptionist
ADC Of Las Vegas
03.2016 - 09.2017
Bus Driver
Durham School Services
03.2013 - 07.2015
Dispatcher
Madd House Trucking Terrell
07.2011 - 02.2013
Bus Driver
Durham School Services
11.2009 - 06.2011
Diploma -
Frontier High School
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