Heidi Grieshop
Greenfield,IN
Summary
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
19
19
years of professional experience
Work History
Consumer Service Associate
ANTHEM Health Services
Indianapolis, IN
10.2019 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported fellow representatives through peer coaching initiatives.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Trained new associates on store operations, policies, and procedures.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
Customer Service Representative
Jett Insurance Agency
Lewisville, IN
07.2012 - 10.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Nursing Assistant
Henry County Memorial Hospital
New Castle, IN
01.2005 - 07.2012
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Recorded patient conditions and vital signs before and after medical operations.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
Education
Bachelor of Arts - Nursing
Anderson University
Anderson, IN12-2023
Skills
- Management Support
- Customer Service
- Attention to Detail
- Program Support
- New Hire Training
- Issue Resolution
- Time Management
- Client Engagement
- Creative Problem-Solving
- Group and individual instruction
Timeline
Consumer Service Associate
ANTHEM Health Services
10.2019 - Current
Customer Service Representative
Jett Insurance Agency
07.2012 - 10.2019
Nursing Assistant
Henry County Memorial Hospital
01.2005 - 07.2012
Bachelor of Arts - Nursing
Anderson University
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