Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Crismarlin Echavarria Cruz

Allentown,PA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Distinctive Notary & Services
Allentown, PA
08.2024 - 10.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

C-town Supermarket
Allentown, PA
03.2023 - 05.2023
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers promptly and responded to questions.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Welcomed customers, offering assistance to help find store items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Scanned items and checked pricing on cash register for accuracy.
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Warehouse Packer

Radial
Easton, PA
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Transported goods between different departments using material handling equipment.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Assembled and packed orders according to customer specifications.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Created shipping labels with complete details in warehouse management system.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

The Literacy Center
Allentown, PA

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Problem-solving
  • Calm demeanor
  • Credit card payment processing
  • Customer service
  • In-store support

Affiliations

- I love to make art.

- love to always help people.

- I can get adapt to things really fast.

-I can work on fast and stressful environments.

- I'm good with people and understandable.

- And I love to try new things.

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Distinctive Notary & Services
08.2024 - 10.2024

Cashier

C-town Supermarket
03.2023 - 05.2023

Warehouse Packer

Radial

The Literacy Center

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Crismarlin Echavarria Cruz