Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Crismerlin De la Rosa

Crismerlin De la Rosa

Newark,NJ

Summary

Experienced in supervising and training staff within child care settings, ensuring compliance with state licensing standards while conducting site visits to monitor program effectiveness. Demonstrated strong customer service skills through greeting customers, taking orders, and resolving complaints in a professional manner. Proven ability to manage inventory and handle cash transactions accurately, contributing to operational efficiency. Effective communication skills utilized to promote loyalty programs and enhance customer satisfaction.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Belleville, NJ
03.2024 - Current
  • Responsible for overseeing daily operations, managing staff ensuring customer satisfaction, and maintaining safety standards during a specific shift.
  • Monitored staff performance to ensure quality standards were met.
  • Assisted customers with product selection when needed.
  • Resolved customer complaints in a timely manner.

Cashier

McDonald
New York, NY
11.2019 - 09.2020
  • Greeting customers
  • Taking orders, collecting payments, recommending products, promoting special deals, matching cash with records, arranging food items on trays, adding napkins and condiments, and cleaning.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Mapping

SYEP
Bronx, NY
06.2020 - 08.2020
  • Documented site locations through GPS mapping techniques and aerial photography.

Child Care

Private daycare
Bronx, NY
09.2017 - 03.2018
  • Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
  • Communicated effectively with other staff members regarding any issues or concerns related to child care services provided.

Education

High School Diploma -

Monroe College
Bronx, NY
06-2021

Skills

  • Customer service
  • Inventory management
  • Communication skills
  • Cash handling
  • Staff supervision

Languages

Fluent:

English and Spanish

Timeline

Shift Supervisor

Starbucks
03.2024 - Current

Mapping

SYEP
06.2020 - 08.2020

Cashier

McDonald
11.2019 - 09.2020

Child Care

Private daycare
09.2017 - 03.2018

High School Diploma -

Monroe College
Crismerlin De la Rosa